Service Technician

"TWG" is the group name we use to refer to the industry's foremost producers of quality winches, hoists, gear drives and electronic monitoring systems for global industrial applications. The seven brands comprising TWG include Tulsa Winch, Rufnek, Greer, dp Winch, Gear Products, Pull master and LANTEC. Operating from the Jenks, Oklahoma facility are the Tulsa Winch, Rufnek, Greer, dp Winch and Gear Products brands with Pull master and LANTEC brands operating from the Surrey, British Columbia, Canada.

By drawing upon the talent of our dedicated employees and the strengths of these brands, TWG has become known around the world for providing innovative products and solutions designed and manufactured to high quality standards and delivered to our customers on time. The products and solutions produced by TWG find their way into diverse applications including onshore oil and gas, the utility industry, commercial and governmental towing and recovery, construction and offshore cranes, marine applications including fishing and cargo handling, forestry and mining applications and a myriad of other construction applications.

We feel that our success is directly attributable to the creativity, commitment and enthusiasm of our employees.

This position reports to the Manager, Quality and Service and contributes to the successful accomplishment of TWG goals by timely completing RMA returns, efficiently validating testing of new or modified products, providing competent, professional field support to customers and making recommendations for new/improved processes that increase department efficiency, and/or increase revenue.

This position is also responsible for, with authority to follow ISO procedures, initiate action to prevent problems, document quality problems, contribute to problem solutions, verify implementation of solutions, control further processing when a problem is identified, protect the environment, including preventing pollution, analyzing or identifying areas for correction or improvement.

This position will contribute to the success of the operations of TWG by performing the following duties personally as listed in the Essential Duties and Responsibilities section as directed. Other essential duties and responsibilities may be assigned as required.