Field Service Technician

Mission Critical Group (MCG) is an end-to-end power systems and solutions provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable.

Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

The Field Service Technician3performs installation, maintenance, troubleshooting, and emergency repair of low-, medium-, and high-voltage power systems at client sites throughout the US. This role requires 90% travel, primarily within the Gulf Coast region, andoperateswith a high degree of independence. The ideal candidate combines strong electricalcontrolsexperience with excellent customer communication skills and a commitment to safety.

You'llserve as the on-site technical expert, building client relationships while keeping critical power equipment running reliably.

Sign-On Bonus: $1000

Travel
:90% within the US | Occasional international travel

Location
:

Louisiana, Texas, Alabama, or Mississippi (mustresidein one of these states)

Accountabilities

Leads jobs and manages field activities

Perform installation, calibration, preventative maintenance, and emergency repairs on power generation equipment

Troubleshoot and repair breakers, shutdown switches, wiring harnesses, alternators, battery systems, and control panels

Conduct root cause analysis on complex electrical failures

Work with arc-resistant systems and perform field surveys

Serve as the on-site technical expert answering questions, educating clients on maintenance best practices, and building long-term relationships

Communicate clearly with customers about issues, solutions, and timelines

Partner with Engineering, Production, and Sales teams on service estimates and parts recommendations

Mentor junior technicians as you develop leadership skills

Contribute to continuous improvement initiatives

Provide emergency support when critical systems go down (rotating on-call schedule)

Perform other duties as assigned.

Required Knowledge/Experience

4+ years working with generators, governors, regulators, switch gear, or similar power equipment

TWIC Card

Industry Background:

Power generation, utilities, oil & gas, marine, or energy sectors

Electrical Controls:

Solid hands-on experience with electrical control systems

Tools:

Proficient with multimeters, hand tools, wiring equipment, and soldering

Software:

Comfortable with Microsoft Office for documentation and reporting

Driver's License:

Valid license with clean driving record (required for travel),Required.

Strong customer interaction and reporting skills

Preferred

Technical diploma in Industrial Electrical, Maintenance, or related field

EGSA Certification

PLC programming experience (Allen-Bradley, Quantum, Premium)

Relay programming experience (Basler,Multilin, Sepam, Woodward)

Familiarity with communication protocols (Modbus, Ethernet, Fiber Optic)

Experience with GE, Siemens, or Woodward devices

Education

High school diploma or GED required.

Values

Safety Focus:

Prioritize safety in all actions. Actively follow safety protocols,identify potential hazards, and take immediate steps to correct or report unsafe conditions. Model safe behavior for others and contribute to a culture of workplace safety.

Have Humanity:

Respect the input and ideas of everyone to create the best possible outcome.

Be Transparent:

Value transparency in all interactions, ensuring honesty and openness with each stakeholder.

Drive

Innovation:

Seek new ways to improve and take on new challenges.

Be Resilient:

Adapt to the ever-evolving business needs enabled by resourcefulness and agility.

Always Reliable:

Deliver on your commitments and achieve your goals. Show…