Building Service Supervisor - University Housing

Building Service Supervisor
- University Housing

University Housing provides an essential element of the Illinois experience, with hundreds of employees across seven units working together to build and maintain safe, healthy and welcoming homes for our residents. We value the many diverse voices, opinions, experiences and identities of the Illinois community, and our commitment to diversity, equity and inclusion is woven into each of our interactions, programs and decisions.

With 26 residence halls, three apartment complexes, nine dining locations, multiple storage facilities, miles of sidewalk, a quad and so much more to care for – our Facilities team has its hands full. University Housing Facilities include maintenance, facility planning, engineering, interior design and building service.

Lead. Support. Make an Impact. As a Building Service Supervisor, you’ll oversee custodial operations, supervise staff, ensure high cleaning standards, and help create an environment where employees can grow and succeed.

Explore our position advertisement here: (Use the "Apply for this Job" box below)./BSSAd

Provides leadership and oversight for building service operations within University Housing. Plans, assigns, and evaluates the work of building service personnel; ensures adherence to cleaning, safety, and operational standards; manages staffing, training, and resource activities; and promotes a collaborative and customer‑focused work environment. Reviews operational effectiveness and implements improvements to support departmental goals and service expectations.

• Controls and schedules the work of personnel assigned to building service activities.
• Ensures employees receive instruction and training in cleaning methods and operating techniques and departmental procedures.
• Approves timecards and attendance records.
• Completes performance evaluations of Building Service Forepersons in assigned area in accordance with University Policy. Reviews Building Service Workers performance evaluations with Building Service Forepersons.
• Initiates disciplinary actions as appropriate.
• Supervises and oversees hiring of Building Service Workers and Building Service Forepersons.
• Fosters a respectful, collaborative, and inclusive work environment that promotes teamwork and professional conduct.
• Identifies developmental needs of others by coaching, mentoring, or otherwise assisting others to improve their knowledge, skills, or abilities.

• Conducts regular inspections of assigned area to evaluate cleaning standards, identify operational issues, and ensure compliance with departmental expectations.
• Assists in the development of standards for determining cleaning procedures and frequency of cleaning, reviews, and revises assignments when necessary.
• Meets with colleagues of various departments and assigned Forepersons to coordinate operations and review service needs.
• Evaluates customer service outcomes and implements improvements as needed.
• Prepares and develops reports, training materials, memoranda, and office communications.

• Conducts periodic inventories of supplies and assists Building Service Forepersons with estimating future operational needs.
• Tests and evaluates new products and machines.

Most work is performed in an office or indoor building environment navigating assigned facilities to conduct inspections, monitor operations, and supervise staff. Position may involve occasional bending, reaching, climbing stairs, and lifting or moving items weighing up to approximately 20 pounds. Occasional exposure to varying environmental conditions, including heat, cold, humidity, dust, cleaning chemicals, noise, and outdoor weather conditions, may occur while conducting facility inspections or responding to operational needs.

Shift: Monday
- Friday, 7:30AM - 4:00PM.

This position will be expected to work at the University of Illinois Urbana‑Champaign campus on a full‑time basis per the University’s Workplace Flexibility…