In Room Dining Server

Get AI-powered advice on this job and more exclusive features.

This range is provided by Rosewood Hotel Georgia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA $19.98/hr - CA $26.64/hr

JOB TITLE: In Room Dining Server

DIVISION: Food & Beverage

REPORTS TO: Manager
- In Room Dining

ABOUT ROSEWOOD HOTEL GEORGIA

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel.

For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.

THE IMPACT OF THIS ROLE

Deliver food and beverage orders to guest rooms, and spa according to Hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area and equipment. Responsible for ensuring accurate and efficient billing of guest room Mini Bar Charges and maintaining Mini Bar stocks and par levels. Follow established procedures and systems when carrying out side and set up duties.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests.
• Maintain positive internal and external guest relation at all times.
• Takes pride in personal appearance and follows hotel grooming guidelines.
• Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in Room Service.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and all wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for drinks.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge of guest room layout, locations and room numbers/names.
• Maintain complete knowledge and strictly abide by liquor regulations as per Serving-It-Right guidelines and provincial liquor code.
• Knowledge of daily house count, arrivals/departures, VIPs.
• Knowledge of scheduled in-house group activities, locations and times.
• Maintain knowledge of POS system and manual systems. Access all functions of the P.O.S. system in accordance to specifications.
• Communicates with all staff members and liaises with associated departments.
• Complete all daily and weekly duties in a efficient and effective manner.
• Set up and maintain proper mise en place and let supervisor know of any shortages.
• Take guests’ food & beverage orders, utilizing suggestive selling techniques and following all departmental standards.
• Ensure accuracy of guests name and room number of each order for delivery.
• Input orders into system; ensure authorization for room charges. When system is down, obtain manual checks and follow all accounting procedures.
• Ensure timely set up and delivery of orders.
• Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures.
• Organize, input and distribute advance orders and door knob menu orders according to departmental procedures.
• Settle all checks opened under own I.D. number. Settle all…