Guest Services Agent - Part Time

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Vancouver time type:
Part time posted on:
Posted Yesterday job requisition :
R-101509
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* Job Description:

**** Perks and Benefits:
*** Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness.
* Continuous learning opportunities with an annual educational allowance.
* Generous referral program ranging from 500-$2,500 depending on business need.
* Regular consistent team-building activities and events.
* Discounts to local amenities and vendors.
* Discounted hotel stays in multiple locations through our Hospitality offerings.
** Perks & Benefits:
*** Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness.
* Continuous learning opportunities with an annual educational allowance.
* Generous referral program ranging from 500-$2,500 depending on business need.
* Regular consistent team-building activities and events.
* Discounts to local amenities and vendors.
* Discounted hotel stays in multiple locations through our Hospitality offerings.
* Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
* Remain proficient in all programs required to manage hotel and residential desk needs
* Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
* Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
* Ensure an efficient reception experience for guests, including check-in and check-out, log     maintenance requests, and complete audit procedures
* Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
* Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
* Process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
* Coordinate the storage room by storing and retrieving guest luggage and packages
* Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
* Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible
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* What You Bring:

*** High School Degree or equivalent
* Front Office/Concierge experience in hotel, residential or customer focused industry
* Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
* Must have excellent customer service and interpersonal skills
* Excellent oral and written communication skills for team and guest interactions
* Ability to multitask in a fast-paced and high volume environment
* Ability to work well within a team.
** Salary Range:**$21-22.50 per hour
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* About The Company:

** For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
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* How To Apply:

*** Please apply through the link on the job posting and attach your resume and any other required documents.
** We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
* We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities.

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