Regional Account Director, West Coast – Fairmont Hotels

Regional Account Director, West Coast USA – Fairmont Vancouver Hotels

Fairmont Hotels & Resorts

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau‑style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world‑class dining.

The Regional Account Director will strategically oversee this key group segment to identify and book meeting and incentive business for Fairmont Hotel Vancouver, Fairmont Pacific Rim and Fairmont Waterfront. The Director is an expert in the West Coast market, has strong, longstanding relationships with influencers and decision‑makers both at the client level and through third‑party planners.

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• Competitive pay, starting at $95,000 with annual compensation reviews based on market, performance, and capabilities
• Extensive benefits package: health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company‑matched pension plan and opportunity to enroll in a Group Registered Retirement Savings Plan, if eligible
• 10 days of paid vacation earned each calendar year, increasing with length of service; 12 statutory holidays and paid birthday leave
• Travel reimbursement program for a Trans Link monthly pass
• Complimentary meals during your shift via our Colleague Dining Program
• Complimentary dry‑cleaning of business attire
• Access to the Pacific Northwest Food & Beverage Discount Program – 50% off at dining destinations in Vancouver, Victoria, and Whistler
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Learning programs through our Academies to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities
• The chance to have fun at work with passionate hospitality professionals committed to a welcoming world
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939

• Achieve and exceed assigned sales goals
• Convert business opportunities into definitive bookings
• Increase business opportunities through proactive business development
• Implement and execute strategic sales plans
• Conduct routine & timely calls on assigned accounts
• Organize and lead client events, site visits & business development trips
• Participate in training, industry trade shows, and sales trips
• Collect market and competitive intelligence to maximize group sales opportunities
• Build relationships with Accor Global Sales Office, industry partners, meetings industry, DMCs, attractions, and off‑site venues
• Partner with sister hotels to optimize Accor exposure and build business
• Utilize Opera Sales System to track, solicit, book and follow‑up on accounts
• Quote and negotiate rates within established parameters
• Coordinate and follow‑up with event services and other hotel departments to ensure delivery of promised services
• Supervise training and development of assigned Sales Coordinator
• Support group sales team and handle special projects as assigned
• Participate in departmental/self‑guided training and development
• Prepare weekly, monthly, quarterly and annual reports as required
• Communicate and represent customers and booked events at each hotel; host sites, attend leadership meetings, preseason & pre‑con meetings, ensuring strong sales presence while customers are onsite
• Promote ALL Meeting Planner program; follow departmental policies and safety policies
• Consistently offer professional, friendly and engaging service to internal and external customers
• Support the goals, objectives and philosophies of…