Fairmont Gold Supervisor

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining.

Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Are you reliable, engaging, and passionate about delivering exceptional guest experiences? As a Fairmont Gold Supervisor, you will embody the spirit of outstanding service from the moment guests arrive until their departure.

At Fairmont Hotel Vancouver, our exclusive Fairmont Gold lifestyle floor offers a unique “hotel-within-a-hotel” experience. Featuring 67 newly renovated guest rooms and our exclusive Fourteenth Floor Heritage Suite Collection, Fairmont Gold provides personalized concierge services, private check-in, an exclusive lounge with daily food & beverage offerings, and elevated amenities.

• An inclusive, empowering, and positive workplace where we place people at the heart of everything we do
• Competitive pay of $32.39 per hour
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
• Complimentary meals through our Colleague Dining Program
• Complimentary uniform laundering
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• The ability to make a difference through our Corporate Social Responsibility activities

• Lead the daily operations of the Fairmont Gold floor, upholding the highest service and quality standards
• Deliver professional, friendly, and proactive guest service from arrival to departure
• Address guest concerns promptly and collaborate with relevant teams to create memorable experiences
• Oversee the maintenance and presentation of Fairmont Gold facilities (guest rooms, lounge, food & beverage)
• Review reservations to ensure guest requests are fulfilled or exceeded
• Provide exceptional concierge service with expert knowledge of local attractions and activities
• Build and maintain strong guest relationships to foster loyalty to Fairmont Gold
• Collaborate with Front Office to maximize revenue and uphold rate integrity through upselling
• Follow all departmental policies, procedures, safety standards, and perform additional duties as assigned

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downtown Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.

In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests back to extraordinary experiences at their home away from home.

What we’re looking for:

• Minimum 2 years of food & beverage experience with a strong focus on service
• Previous supervisory or leadership experience in guest services preferred
• Serving It Right certification required
• Proficiency with Opera or similar Property Management Systems
• Excellent communication skills (verbal and written) and professional presentation
• Strong interpersonal and problem-solving skills; able to lead by example
• Knowledge of Metro Vancouver’s history, attractions, and activities
• Ability to manage multiple…