General Manager

About Lux Cafe & Lounge

Lux Cafe & Lounge is a European-inspired cafe & lounge where refined hospitality meets modern American warmth from morning espresso and delicate pastries to elevated dinners, premium cocktails, and a curated wine & champagne experience.. We are building an opening team with high standards and are looking for a polished, hands-on General Manager who understands luxury service, strong systems, and how to lead a team that performs consistently.

This role is ideal for a leader with experience in fine dining / upscale lounge / high-volume premium hospitality who can elevate service, protect the brand, and drive results.

The Role

As General Manager, you will own the guest experience and daily execution end-to-end: people, standards, pace, ambiance, profitability, and accountability. You ll partner closely with ownership and culinary leadership to set the tone and build a culture of professionalism, hospitality, and excellence.

Key Responsibilities:

Leadership & Culture

• Hire, train, develop, and retain a high-performing FOH team (hosts, servers, bartenders, baristas, support staff)

• Lead by example on the floor: calm, confident, visible leadership during peak periods

• Create a culture of accountability, hospitality, and continuous improvement

• Build training systems: steps of service, standards of appearance, guest engagement, upselling, and teamwork

Guest Experience & Service Excellence

• Deliver a consistent luxury guest experience: greeting, pacing, table touches, problem resolution, farewell

• Maintain fine dining details: table presentation, timing, language, service choreography, and standards

• Handle guest recovery with discretion and professionalism; protect the brand in every interaction

• Ensure lounge atmosphere is executed correctly: music/volume, lighting, cleanliness, bar presentation, energy

Operations & Systems

• Oversee daily opening/closing procedures, sidework, station readiness, inventory par levels, and checklists

• Own reservations/waitlist flow and table management to maximize turns without compromising experience

• Manage cash handling, deposits, comps/voids, and daily/weekly reporting with strong controls

• Coordinate vendors and purchasing for FOH needs; maintain organization and cost discipline

Beverage & Sales Performance

• Drive excellence in bar execution: speed, accuracy, presentation, premium spirit knowledge

• Support wine/champagne and cocktail program standards, upselling culture, and menu knowledge

• Lead by coaching: average check growth, guided selling, suggestive pairings, and guest education

• Track and improve KPIs: sales, labor %, comps/voids, guest feedback, speed of service, bar performance

Scheduling, Labor & Profitability

• Build smart schedules that balance labor control with premium service coverage

• Forecast staffing needs for peak service times and special events

• Monitor labor %, productivity, and operational efficiency without sacrificing standards

Compliance & Professional Standards

• Ensure compliance with health/safety regulations and alcohol service requirements

• Maintain a clean, organized, inspection-ready operation at all times

• Uphold company policies and professional conduct standards

Qualifications

• 5+ years in upscale hospitality leadership; GM/AGM experience strongly preferred

• Proven experience in fine dining, upscale lounge, or premium full-service concepts

• Strong beverage knowledge (cocktails, spirits, wine/champagne service) is a major plus

• Exceptional guest-facing presence: polished, confident, professional communication

• Strong people leadership: training, coaching, accountability, and conflict resolution

• Operational discipline: checklists, controls, scheduling, and reporting

• Comfortable with POS systems and performance reporting (
  Spot On is a plus
  )

• Ability to thrive in a fast-paced environment with high standards and high expectations

• Alcohol certification preferred ( or willingness to obtain

• Bilingual (English + Russian/Ukrainian) is a plus, not required

What Success Looks Like (First 60 90 Days)

• Build and stabilize FOH team staffing and training program

• Implement service standards that feel luxury, not forced consistent pacing and details

• Establish strong daily systems: readiness, cleanliness, cash controls, reports

• Improve guest feedback and create repeat guests through memorable hospitality

• Hit labor and performance targets while keeping premium service quality

What We Offer

• Competitive compensation (DOE) + growth potential

• A leadership seat in a premium concept with strong brand vision

• Opportunity to shape systems, standards, and team culture from the ground up

• A professional environment focused on hospitality, quality, and long-term success

How to Apply

Please submit your resume and a short note including: