Field Service Technician - Concrete Products

Summary

Provides technical customer service and support during the installation, commissioning, and servicing of Concrete Products equipment.

• Provides comprehensive assistance in person or via phone or email. Supports customers with timely response to service requests that includes frequent travel up to 75%. Educates, trains, and troubleshoots problems both on‑site and remotely. Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction.
• Ensures proper electrical and mechanical installation: supervises local electricians, assemblers, and welding personnel during installation; ensures all aspects of the equipment are functioning properly and safely.
• Finalizes the equipment commissioning process: tests local input and output once the electrical installation is complete; tests all devices after installation and assures all control interlocks and alarms are functioning; educates and trains customers on equipment and safety features.
• Ensures that production schedule and profitability commitments are met: completes the service trip in a safe and efficient manner within the allotted time frame; exhibits continual awareness of quality standards and estimated cost parameters.
• Assists with sales support: increases customer interest in plant upgrades and future modifications; prescribes recommended parts that should be purchased and provides recommendations on maintenance issues; provides technical support to sales representatives, records key information to aid the sales team in quoting.
• Documents project requirements: completes job and expense reports within established time guidelines; documents and communicates information regarding the status of projects and on‑site changes; provides input and feedback in the development of service manuals; documents safety issues that are observed.
• Utilizes CRM system to manage customer relationships: records historical solutions and diagnostic experience via the solutions database; builds a customer knowledge database; tracks relevant service trip reports; assigns tasks and updates Service Trip Status.
• Supports internal and external customer service: understands and documents internal and external customer needs and expectations; develops resources and critical service metrics to ensure these needs are met; communicates to appropriate teams when an expectation will not be met.
• Provides After‑Hours technical support: documents processes and procedures, eliminates non‑value added activities, and participates in cross‑functional CI teams.
• Supports continuous improvement effort: documents processes and procedures, eliminates non‑value added activities, and participates in cross‑functional CI teams.
• Maintains professional and technical knowledge: establishes personal networks, participates in professional societies, attends professional workshops, and reviews publications.
• Contributes to team effort: willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned.
• Participates in applicable SOP and SWI training as well as knowledge base.

• Knowledge:
  Microsoft Office (Word, Excel, PowerPoint, Outlook);
  Dynamics D365 CRM; PLC troubleshooting (program editing & network connections); RSLogix, Compact Logix, Contro Logix;
  Panel View;
  Motion Control.
• Skills:
  
  Analytical, Project/Process Management, Computer/Technical, Organizational;
  Interpersonal Communication;
  Problem‑Solving;
  Written and Oral Communication;
  English Language, Spanish a plus;
  Clerical/Secretarial.
• Abilities:
  Strong technical aptitude; strong electrical knowledge and ability to troubleshoot systematically; strong mechanical ability with comprehensive understanding of hydraulic and pneumatic systems; strong attention to detail.
• Experience:
  
  3‑5 years of professional Concrete Products experience, including electro/mechanical repair, block making, aggregate dosing, mixing, product forming, curing and cubing. Associate’s degree or vocational or technical school degree preferred; high school or GED required. Experience may substitute for some of the education.
• Valid driver’s license and driving record; ability to travel to sites up to 75% of the time.
• Customer‑required drug and alcohol testing subject to customer policies.

• 401(k) and matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

8‑hour day shift, Monday to Friday.

Vancouver, WA 98661 – in person. Must reliably commute or plan to relocate before starting work.

Equal Opportunity Employer – Women and Minorities are encouraged to apply. Columbia does participate in E‑Verify.

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