Service Supervisor - Woodlands

Responsibilities

• Assists and completes work orders generated from resident requests and routine upkeep, diagnosing issues and making repairs in accordance with policies and safety standards.
• Oversees the "make‑ready" process for vacant units, including pre‑move‑out inspections, punch list creation, vendor scheduling, material procurement, task completion, and final inspections.
• Develops and maintains cleanliness and appearance standards for community grounds, amenities, building exteriors, interiors, and common areas to reflect company quality.
• Inspects work performed by service team members, contractors, and vendors to ensure quality, adherence to scope, and compliance with specifications.
• Maintains adequate inventory of spare parts and maintenance materials and coordinates with the Community Manager to order supplies within budget.
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Supports cost‑cutting initiatives by repairing rather than replacing parts and conserving materials and supplies.
• Conducts scheduled safety meetings, maintains current MSDS sheets, and stays updated on OSHA and related safety regulations to ensure community compliance.
• Demonstrates customer service skills by treating residents respectfully, answering questions, handling complaints, and assigning work orders with efficiency and urgency.

Hourly rate: $32.00 – $35.00. Additional compensation may include participation in bonus programs (quarterly, monthly, or weekly) and eligibility for overtime pay.

• Competitive Medical, Dental, Vision, Disability, and Life insurance with low employee costs.
• Paid time off: 15 days vacation, 4 personal days, 10 sick days, and 11 paid holidays, with additional vacation accrued with tenure.
• Paid sabbatical: 6‑week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% after 6 months of service.
• Paid parental leave and fertility benefit reimbursement up to $10,000.
• Employee Assistance Program, Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and discounts on onsite housing for eligible team members.