Soft Services Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• As a Soft Services Manager at JLL, you’ll take ownership of a diverse portfolio spanning Vancouver, WA and Portland, OR—including industrial facilities, Class A office buildings, standard office spaces, and a hangar at PDX Airport.
• You’ll serve as the main point of contact for the client on all day‑to‑day soft services operations, managing janitorial, pest control, waste management, landscaping, and snow removal across multiple sites.
• Given the government account nature of this portfolio, meticulous attention to detail, thorough documentation, and strict contract adherence are imperative to success.
• You’ll oversee third‑party vendor relationships, coordinate rebids, onboard new service providers, and drive projects of varying scales—all while collaborating cross‑functionally with teams in projects, finance, operations, sourcing, and safety.
• At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and this role is integral to that mission.
• What sets JLL apart is our culture of collaboration, locally and across the globe, and you’ll experience this firsthand as you navigate between sites in your personal vehicle and build strong relationships with diverse stakeholders.
• This position also involves 24/7 on‑call responsibility for snow and ice response at critical facilities, which may require immediate onsite presence during weather events.
• If you thrive in a dynamic, multi‑site environment and value both autonomy and teamwork, this is your opportunity to make a tangible impact.

• Serve as the primary client contact for all soft services operations across industrial, Class A office, and airport facilities, building trusted relationships through proactive communication and exceptional service delivery.
• Oversee all soft services contracts including janitorial, pest control, waste management, and landscaping, conducting regular vendor performance reviews and quality audits to ensure contract compliance.
• Maintain rigorous documentation standards in accordance with government account requirements, including detailed record‑keeping of service activities, vendor performance, and budget tracking.
• Drive the rebidding process for expiring contracts, evaluate proposals, negotiate terms, and onboard new service providers while meeting government procurement standards.
• Manage projects from small improvements to large‑scale initiatives, collaborating cross‑functionally with internal teams to align timelines, budgets, and client expectations.
• Respond to 24/7 on‑call snow and ice emergencies at critical facilities, which may require immediate onsite presence to coordinate response efforts.
• Travel daily between multiple sites in your personal vehicle to conduct inspections and maintain strong relationships with facility teams, clients, and vendors.

• 3+ years of experience in facilities management or soft services management with vendor and contract oversight responsibilities.
• Experience managing services at Class A office buildings, industrial facilities, or airport properties.
• REAL  identification required for site…