Service Manager - Playdium

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* What you will do:

** Cineplex is opening its latest Playdium location in Vaughan, Ontario! At Playdium, guests can immerse themselves in more than 70 games and attractions, including wall climbing, a ropes course, duckpin bowling, and Gel Blasters Nexus, a dynamic team experience that combines the best of laser tag and paintball for fast-paced, competitive fun. When it's time to recharge, Playdium offers guests delicious food and drinks ranging from quick bites to hearty meals.

Playdium Vaughan Mills is the ultimate playground, with more attractions under one roof than any other Playdium in Canada. Located in the heart of a vibrant, fast-growing community, we're creating a destination where friends and families can build lasting memories while enjoying an incredible range of immersive attractions, amusement games and great food. Spanning over 24,000 square feet, the new vibrant space is designed for fun, welcoming players of every skill level, from casual competitors to high-score heroes.

And when it comes to food, Playdium doesn't play around, serving savory crowd pleasers like burgers, pizza, poutine, sandwiches, nachos and fries, plus sweet treats and drinks to celebrate every victory. With private rooms available, it's also the perfect place for birthday parties, team outings, and any large group looking to celebrate and play together.”Our
** Restaurant Service Managers
** are an integral part of the team who are counted on to provide an exceptional experience to each and every guest. The Restaurant Service Manager executes all company programs, supports the operation of the business, maintains revenue and payroll budgets, and meets budgeted productivity while keeping quality and service consistently high. It is important for the Restaurant Service Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building their team complement through regular coaching and feedback.

If you thrive in an energetic, fast-paced and social atmosphere, this may be the opportunity for you!

In this role, your responsibilities include (but are not limited to):
** Operation Management - Restaurant & Amusement
*** Responsible for maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and retail operation within the Playdium.
* Ensure that the facility consistently meets the Playdium and legislative cleanliness and safety standards; this includes regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms.
* Plan, evaluate and monitor operations in guest facing areas to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.
* Drive sales through professional execution, managing staffing and operational plans to ensure profitability.
* Other duties as assigned.
** Talent Management
*** Recruit, interview, train and coach venue management, and proactively plan for succession.
* Attend regular meetings with AGM and designated Service Managers to provide feedback, set goals and evaluate performance.
* Delivering employee training and execute development strategies for area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, and Groups & Events).
* Evaluate and take action to improve departmental turnover and increase employee morale by creating a supportive employee centered environment.
* Other duties as assigned.
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* Qualifications:

** This role may be a perfect fit for you if:
* You have 1-3 years of experience managing a high-volume restaurant or venue with the primary focus being on guest service excellence.
* You have a demonstrated ability to lead cross functional teams with experience in training, coaching, and mentoring managers and employees
* You have a strong working knowledge of restaurant industry principles, methods, practices, and techniques
* You are an effective communicator both verbally and in writing, and are comfortable with attending and conducting presentations
* You have schedule flexibility to work flexible hours inclusive of evenings and weekends as required
* A Post-Secondary…