Field Service Engineer - Midwest Area

Field Service Engineer

At Sartorius, you'll play a critical role in helping our customers keep essential laboratory equipment operating at peak performance. As a Field Service Engineer, you'll serve as a trusted technical partner, delivering installation, maintenance, calibration, and repair services while building long-term customer relationships throughout the Midwest territory. This is a field-based position covering Missouri, Kansas, Nebraska, and Iowa. Ideal candidate will reside in Kansas City.

Territory:
Missouri, Kansas, Nebraska, and Iowa.

What you will accomplish together with us:

• Deliver exceptional service and technical support during customer site visits.
• Perform installation, calibration, preventive maintenance, troubleshooting, and repair of balances and moisture analyzers.
• Diagnose equipment issues and provide effective, timely solutions to minimize customer downtime.
• Maintain accurate service documentation, reports, and records.
• Manage workload and service schedule to ensure on-time customer support.
• Utilize field service automation tools and systems to support daily operations.
• Follow Sartorius service procedures, quality standards, and safety protocols.
• Collaborate with internal technical teams to resolve complex issues and share best practices.
• Provide customers with technical guidance, product recommendations, and service insights.
• Build lasting customer relationships that drive satisfaction, retention, and business growth.

What will convince us:

• Associate degree in a technical field, or High School Diploma/GED with relevant technical certification.
• Minimum 2 years of field service, maintenance, instrumentation, or related technical experience.
• Experience calibrating balances, scales, moisture analyzers, or similar laboratory instruments preferred.
• Demonstrated ability to troubleshoot, repair, and maintain technical equipment.
• Strong mechanical and electrical diagnostic skills.
• Effective communication and customer service skills.
• Ability to manage multiple priorities and work independently in a field-based environment.
• Proficiency with mobile applications, digital reporting tools, and Microsoft Office products.
• Valid driver's license and willingness to travel extensively throughout the assigned territory.
• Alignment with our core values of Sustainability, Openness, and Enjoyment.

What We Offer

As a growing global life science company, Sartorius offers a wide range of benefits:

Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings

Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start:
Comprehensive onboarding, including a virtual online platform

Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"

Health & Well Being:
Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment:
Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)

Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate

Additional/Optional:
Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

Join our global team and become part of the solution. We are looking forward to receiving your application.