Technical Sales and Quality Lead

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate Technical Sales and Quality Lead
. This position reports to General Manager US and will work in Manchester (VT), US.

As Technical Sales and Quality Lead in the Manchester (VT), US team, you will be responsible for providing support to the customers regarding the technical inquiries and issues, and assisting customers with installation and issue resolutions.

• Work to maintain ISO certification.
• Process customer request for returns/warranty.
• Process the products for warranty.
• Determine root cause to share with management team.
• Feedback quality issues to both UK and US teams.
• Process improvement to improve quality.
• Supplier quality management.

• Customer support calls help to resolve all technical issues.
• Sales team support/technical calls.
• Maintain a working relationship with the UK technical team.
• To maintain accurate documentation of the methods and process of manufacture.
• To help implement the best practice and drive the business capabilities forward.
• Apply the principle of continuous improvement of all processes and activities.

• Survey potential blind installations on both boats and other sites, ensuring all relevant customer data is noted so blinds can be accurately made including templating as necessary.

• Install Dometic blinds at various customer locations. In doing so it may be necessary to overcome local difficulties and resolve installation problems in the field.
• This work will involve nights away from home and working independently in luxury boats and homes. Long-distance travel might be required.
• “Before and after” digital photographs of all installations.
• Once installation is completed, get work signed off by the responsible person.

• Investigate any accidents or near misses.
• File all reports based on investigation as required by Federal/State/Internal.
• Maintain emergency equipment inspections monthly/annually as required.
• Train personnel and visitors on the latest Health and Safety requirements

• Medical/Dental/Vision Insurance
• Employee Assistance Program
• Disability insurance
• Company pension
• Holiday (annual leave and bank holidays)
• Paid maternity/paternity leave
• Free on-site parking
• Opportunities to make an impact

A suitable background would be a solid experience within technical customer support – as well as the following qualifications and experiences:

• Proven proactive approach working in a sales or customer service environment and exceeding customer expectations.
• Practical experience preferably in blind and curtain installations.
• Excellent IT skills.
• Driving license.
• Valid Passport.
• Ability to travel in the US and abroad.

• Excellent problem-solving skills.
• Good communication and interpersonal skills.
• Able to work independently under own initiative and as part of a team.
• Good timekeeping and task prioritization skills.
• Mature, professional ambassador for Dometic blinds as customer facing.
• Reliable, tolerant & determined.
• Well-presented and business-like.

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, colour, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.