Print and Mail Services Coordinator

Senior On-Site Service Specialist

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, reception, etc. May perform various building support functions related to meeting set ups and light maintenance.

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Performs basic equipment troubleshooting and escalates calls to technicians.
• Sets up equipment as prescribed by the customer (toner add, stocks paper, etc).
• Runs scanning and/or imaging of documents.
• May perform Reception services on a temporary/occasional basis.
• Makes records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs, generating reports as needed.
• Responds to and coordinates all service calls required by customers.
• Might perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to predetermined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• Might travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping them neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• Might perform meeting room and conference room set ups.
• Might perform building occupant moves within assigned facilities.
• Might perform light maintenance and cleaning duties as assigned.
• Might occasionally perform shipping, receiving and dock work in a mailroom type environment.
• Might require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include purging and archiving old documents.
• Has understanding of Ricoh Services Portfolio & Technology.
• Ensures data for Ricoh MOR, SPG and job logs are captured.
• Performs other duties as assigned.

• High school diploma or GED and 1‑2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum auto insurance coverage per Ricoh.
• Demonstrates competency in basic computer skills, including proficiency in MS Office Suite.

• Working knowledge of copier and related equipment repair is preferred.
• Knowledge and understanding of shipping/receiving procedures.
• Basic electronics knowledge is preferred.
• Ability to work independently and flexibly to complete projects.
• Ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Ability to comprehend instructions concerning mail delivery.
• Problem‑solving and troubleshooting skills.
• Ability to read and comprehend written technical…