Field Service Professional; -area

Overview

Are you mechanically inclined and excited about establishing a growth‑oriented career? Join Konica Minolta as a Field Service Technician to demonstrate your mechanical aptitude and grow your skills in our technologically advanced products and services. We have opportunities for career growth in all areas of the company. Receive a $1,500 sign‑on bonus. At Konica Minolta, we partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, optimizing cloud data security and functionality, offering managed print, IT and automation services, and so much more.

This is a great opportunity to learn new technologies while growing your career with an industry leader.

• Self‑motivated individual with the ability to work independently.
• Perform full range of on‑site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non‑KM printers HP, Lexmark, etc.) as well as equipment installation and de‑installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and perform firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successful completion of training classes and effective servicing of those products, with the ability to request assistance when necessary to meet customer demands.
• Follow proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).
• Show measurable progress in technical abilities, troubleshooting techniques and overall productivity. Use current technology and company‑issued assets (laptops, cell phone, etc.) to access websites and links for part books, service manuals, bulletins and other service literature and develop familiarity with contents.
• Maintain accurate ASL truck inventory for the designated territory.
• Train customers on basic printing, scanning, copying functions.
• Accurately and timely complete weekly timesheet and expense reports.
• Provide sales support as required (advise sales on problem accounts, service leads).

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications and graphics programs.
• Experience with Microsoft OS peer‑to‑peer and Mac OS client side of server environments.
• Excellent time‑management skills and ability to prioritize activities and schedule to achieve effective results.
• Professional appearance and demeanor at all times.
• Excellent verbal and written communication skills.
• Teamwork: must work well with others.
• Understand territory parts budget and inventory control.
• Basic knowledge of Word and Excel.
• Create equipment deployment guides.
• Demonstrated ability to motivate, teach and train co‑workers.
• Solid understanding of networking and the many types of graphic software used in the marketplace.
• Capable of conveying technical data related to third‑party solutions or color printing applications in easy‑to‑understand terms for customers and sales personnel.
• Working knowledge of Photoshop, Quark, and Publisher.
• Minimum of High School diploma or GED required; technical school training preferred.
• 4+ years of experience related to technical repair of business equipment.
• Certified on N+ or equivalent.
• Additional IT certifications or training are a plus.
• Pass background, security and drug test.
• Position requires use of personal car, eligible for vehicle maintenance compensation program.
• Reliable transportation and a valid driver's license.
• Ability to lift up to 50 pounds.

Konica Minolta is an equal‑opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.