Facilities Customer Liaison, #JR

The City of Virginia Beach is dedicated to enhancing the economic, educational, social, and physical quality of the community while providing sustainable municipal services valued by its citizens. The organization is built on a belief in encouraging diverse citizen participation in public policy development, guided by values such as quality customer service, teamwork, leadership, learning, integrity, commitment, and inclusion.

The Public Works Department is seeking a collaborative and customer-focused Facilities Customer Liaison to serve as the primary point of contact for assigned City facilities. This position extends beyond traditional inspection and maintenance functions by coordinating facility operations, managing projects, building relationships with City departments and contractors, and ensuring exceptional customer service throughout the lifecycle of facility maintenance and capital improvement projects.

The ideal candidate is an effective communicator with strong project management and organizational skills who can successfully coordinate multiple priorities while fostering positive relationships with internal and external stakeholders.

• Serve as the primary liaison for assigned City facilities, coordinating all facility-related maintenance, repair, renovation, and operational activities.
• Build and maintain strong working relationships with City departments, contractors, vendors, and facility occupants to ensure exceptional customer service and timely resolution of facility-related concerns.
• Support the Facilities Management Office with project planning, cost estimating, project management, and client communications related to facility maintenance and long-range capital improvement programs.
• Plan, schedule, and coordinate City and contractual resources to deliver maintenance, repair, renovation, and capital improvement projects.
• Communicate project status, schedules, and expectations with stakeholders while proactively addressing questions, concerns, and service requests.
• Utilize knowledge of commercial building systems, including HVAC, plumbing, electrical, elevators, security, and other facility systems, to evaluate maintenance needs and recommend technical solutions.
• Assist in determining project feasibility, developing scopes of work, establishing priorities, and coordinating resources for maintenance and construction-related projects.
• Utilize Asset Works (CMMS) to manage work orders, monitor service requests, track project progress, and maintain accurate facility records.
• Support long‑range facility planning, asset management initiatives, and continuous process improvements that enhance service delivery and operational efficiency.

The City offers a generous benefits package including health, dental, and life insurance; retirement and savings plans; maternity, paternity, and parental leave; holidays and paid leave.

The City of Virginia Beach is an Equal Opportunity Employer.