General Services Coordinator (Opus Select

General Services Coordinator

Location:

3317 Ocean Shore Ave, Virginia Beach, VA 23451

Reports to:

Operations Manager - Opus Select FLSA:
Exempt (Salaried)

Schedule:

Full-time, M - F 8am - 4:30pm;
On-call rotation and after hours emergencies. Some weekends.

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.

Our mission? Enriching lives through the power of purpose, belonging, and wellness.

We live our values every day:

• Respect for every person
• Passion for what we do
• Professionalism in all we do

Opus Select is a 170-unit senior living apartment community serving residents aged 62 and older. This active adult apartment community is located on the beautiful Lynnhaven Inlet in Virginia Beach. Residents enjoy maintenance-free, resort-style living with upscale amenities, engaging wellness and social programs, and exceptional service in a vibrant, welcoming community. As part of the Westminster-Canterbury family, Opus Select also offers residents the confidence of a trusted organization with access to additional services and a continuum of care should their needs change.

The General Services Coordinator is responsible for overseeing all maintenance operations for Opus Select. This position ensures the property is safe, well-maintained, compliant with all applicable regulations, and provides a comfortable living environment for residents. The General Services Coordinator is a working manager that supervises maintenance staff, coordinates vendors and contractors, manages preventive maintenance programs, and responds to resident service requests in a timely and professional manner.

Always model our core values of respect, passion, and professionalism, and hold others accountable for doing the same.

What You'll Do In This Role

Property Maintenance & Operations

• Oversee the daily maintenance, repair, and operation of residential units, common areas, grounds, and building systems.
• Ensure HVAC, plumbing, electrical, mechanical, fire/life safety, and other building systems operate safely and efficiently.
• Develop and manage preventive maintenance programs and conduct routine property inspections to identify maintenance needs and safety concerns.
• Coordinate apartment turnovers and ensure vacant units are prepared for occupancy.
• Maintain the overall appearance, cleanliness, and curb appeal of the community.
• Track maintenance activities, key performance indicators (KPIs), and departmental records.
• Manage building improvement projects, ensuring work is completed on schedule while providing clear, proactive communication to residents and leadership.
• Participate in resident meetings, including Town Halls and the Resident Advisory Council, providing appropriate operational updates.

Leadership & Team Management

• Supervise, schedule, train, coach, and evaluate maintenance team members.
• Assign, prioritize, and monitor work orders to ensure timely, high-quality completion.
• Foster a customer service-focused culture centered on professionalism, teamwork, and accountability.
• Provide hands-on maintenance support during staffing shortages, vacations, or emergencies to ensure uninterrupted operations.
• Oversee work order prioritization, parts inventory, and resident communication with maintenance staff.

Resident Services

• Respond promptly and professionally to resident maintenance requests.
• Communicate repair timelines, service expectations, and project updates.
• Resolve maintenance-related concerns and escalate issues when appropriate to ensure resident satisfaction.

Safety & Compliance

• Ensure compliance with OSHA, Fair Housing, local building codes, company policies, and other applicable regulations.
• Conduct routine safety inspections and promptly address identified hazards.
• Oversee fire alarm, sprinkler, emergency lighting, and other life-safety systems.
• Maintain documentation required for inspections, audits, and regulatory compliance.
• Support emergency preparedness efforts and participate in after-hours emergency response as needed.

Budget, Inventory & Vendor Management

• Develop and manage the maintenance operating budget and monitor expenses.
• Identify cost-saving opportunities while maintaining quality standards.
• Manage inventory of maintenance supplies, tools, and equipment.
• Obtain competitive bids, oversee contractors, and ensure vendor compliance with licensing, insurance, safety, and contractual requirements.
• Manage capital improvement (Cap Ex) purchases within approved budgets and maintain supporting documentation.
• Process departmental invoices through the Concur system and provide explanations for budget variances.

Performance Expectations

• Maintain regular, dependable attendance and provide consistent property coverage.
• Ensure timely completion of work orders and preventive maintenance.
• Maintain high resident satisfaction and a safe,…