Restoration Project Manager

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

We are looking for a Mitigation Restoration Project Manager for our Yorktown VA office. This is a satellite office to our main location in Chesapeake VA.

Mitigation Restoration Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepare/review documentation to include notes, photos and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, and supervise techs assigned to the job.

You will need not only your excellent technical skills, you must also have the necessary customer service skills to work through difficult situations. You may assist the Estimator or be responsible for creating estimates in Xactimate utilizing program guidelines and IICRC standards. Must have basic construction background which includes understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes.

• Retrieve work orders, check route for travel, ensure appropriate equipment and supplies are loaded on truck needed for job, arrive at work site.
• Complete assigned jobs according to company processes, maintain quality control within the budget of each job.
• Perform daily monitoring on active residential and/or commercial jobs and communicate with customers.
• Maintain records of personnel and resources used on projects and communicate all billable events to others.
• May be responsible for creation of estimates in applicable software.
• Inspect and scope jobs onsite and work with Project Manager/Crew Chief/Lead Tech on scope of job.
• Document/review loss with clear and descriptive job photos and upload into operating system/software.
• May write mitigation and reconstruction estimates using Xactimate.
• Communicate conversations and key information on the job using the notes feature in required software.
• Estimate using carrier audit standards and manage the estimate based on feedback from client and customer.
• Explain drying process and next steps to resolution in person to customers using printed materials as a guide.
• Interface with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• May perform quality assurance inspections after completion and obtain customer signatures for approval, request payments when necessary.
• Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
• May train new technicians or key operational team members.

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and/or construction industry.
• Valid Driver's License and satisfactory driving record.
• Able to work independently or with and lead a team.
• Exhibit professionalism, maturity, and the willingness to serve the customer.
• Experience managing teams of 2 or more.
• Experience entering data using a tablet or mobile phone.
• Strong verbal and written communication skills.
• Strong problem solving and customer service skills.
• Must be able to prioritize activities and meet deadlines.
• Working on-call phone schedule is required.
• Certifications preferred:
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators used in certain situations must be able to seal to your face.
• Be exposed to various inside and outside working conditions: environmental changes such as with or without air conditioning and heating.

$55,000.00 - $65,000.00 per year

Normal business hours are from 8am to 4:30pm