Critical Environments Operator III

Overview

Under the direction of the Senior Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned.

• Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.
• Knows and understands the Owner's building operations rules for the building(s) under his care and as provided by the DC Manager.
• Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, preventative maintenance work orders, and reactive work tickets.
• Uses SOPS/MOPS/EOPs/MMRs as appropriate for site operations and maintenance.
• Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set‑up, so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers and protecting the critical load.
• Performs duties to ensure that high standards of workmanship are being met.
• Ensures compliance with company, government, and client policies, procedures and regulations as provided by the Sr. Facility Manager.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.
• Complies with all corporation and EHS requirements and programs, as provided.

• Journeyman level skills in electrical, mechanical, HVAC/R disciplines; obtained through an associate’s degree, a training program, or experience supporting data center operations.
• 5 to 7 years of experience in Tier 2, Tier 3 or Tier 4 Data Center operations or related building engineering roles.
• Knowledge of ITIL framework and service level standards (a plus).
• Familiarity with work order control procedures and Computerized Maintenance Management Systems.
• Experience with subcontractor and vendor contract management.
• Experience managing key performance indicators and capacity planning/reporting.
• Proficient with hand tools, test equipment, and maintenance shop practices for electrical and mechanical equipment and systems at the journeyman level.
• Able to respond to equipment alarms, troubleshoot systems through graphical user interfaces, and stabilize operations while OEM technicians are on site.
• Skilled in personal computers, especially Microsoft Word and Excel.
• Knowledge of Visio and AutoCAD (a plus).
• Demonstrated desire to provide the highest levels of customer service.
• Cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Good problem‑solving and decision‑making skills.
• Strong PC skills including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast‑paced environment.
• Knowledge of reflectance, length, and decibel loss within test equipment.
• Willingness to adjust hours as required by the business, including onsite presence during emergency situations such as hurricanes.
• Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work.
• Responds to building system alarms, prioritizing preservation of the critical load, minimizing equipment or system damage, and participating in root cause analysis for prevention of similar incidents.

Cyrus One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Cyrus One provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

We will respond to requests for reasonable accommodations to assist you in applying for positions at Cyrus One or to submit a resume.

Cyrus One will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. As a Federal Contractor, Cyrus One is required to participate in the E-Verify Program to confirm eligibility to work in the United States.