Part Time Installer - Roanoke, VA

Field Service Support Technician

Do you like working with people in a mission-based role? Are you looking for a role with increased earning potential? Would you like more flexibility in your schedule? If yes, Connect America needs your talent to support our customers through a role as a Field Service Support Technician. We are open to candidates that have in-home experience, such as that with utility companies or as a home health worker, supporting customers in their home environment.

We are open to full-time or part-time positions so this could also be a great fit for someone looking for a second income or who wants to work a schedule that still allows time to pursue other passions and interests. If you have these or similar experiences and/or circumstances, we’d love to talk to you to explore this opportunity!

We are looking to hire in the state of Virginia:
Roanoke

This position will support the Roanoke, VA area with a radius of up to 100 miles, so if you live within a 30-minute drive to the Roanoke, VA area, then this could be an ideal location for you.

The general schedule is M-F 9am-5:30pm, however, this role provides flexibility with respect to scheduling to meet customer needs.

While the starting rate for this role is $15/hr, with additional earnings for each installation completed and other services completed weekly and with eligibility to receive mileage reimbursement, the opportunity is there to make up to $60,000 per year, based on full-time.

Connect America provides connected care solutions for aging individuals and at-risk populations, delivering innovative technologies to enhance quality of life.

The role of the Installer is to provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Connect America’s personal emergency response equipment, as well as other Home Monitoring service devices. If you are a caring and compassionate person who enjoys speaking with seniors and can work independently, this could be the job for you!

The territory you will cover is Roanoke, VA, with a radius of up to 100 miles.

• Adjust training to meet the needs of our subscribers, including speaking more slowly and clearly.
• Educate and train our subscribers and caregivers on our products and services in a professional, respectful manner.
• Process work orders from Lifeline for installation, training, customer service or retrieval of equipment.
• Complete tasks on work orders on scheduled date and within a specified timeframe while offering service excellence.
• Schedule service and retrieval appointments with subscriber or caregiver within expected service and quality standards.
• Acclimate subscriber or caregiver to Lifeline equipment and service, ensuring their comfort in its use.
• Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
• Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required.
• Provide management with feedback and ideas for continuous improvement.
• Occasional evening and/or weekend appointments required for emergency service work orders.

• Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
• Basic understanding of simple communications and electronic equipment such as laptop, cell phone, online business applications.
• Compassionate and patient with senior citizens who may be leery of change.
• Ability to organize and prioritize multiple tasks and follow step-by-step installation instructions.
• Valid driver's license (up to 75% travel within 100-mile radius).
• Adheres to uniform/dress code as required by the company.
• Ability to lift up to 40 pounds and ability to climb stairs.