Service Technician

Join Pro Mach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you.

At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

• Install, integrate, repair, and troubleshoot machinery of a complex and involved design, ensuring all established inspection, testing, quality, and operating specifications are met.
• Direct customer personnel during plant machinery installations and integrations, as well as servicing (repair and/or troubleshooting).
• Serve as a technical resource for Sales Representatives and the Engineering Design team to address and resolve inquiries and problems related to installation/integration or repair.
• Review customers’ parts inventory and advise on necessary parts for customer stock.
• Support the Aftermarket team by receiving and responding to customer technical inquiries by phone.
• Prepare trip reports that update the company on the status and condition of installed equipment and highlight additional equipment/parts opportunities.

• Install, integrate, repair, and troubleshoot machinery of a complex and involved design, ensuring all established inspection, testing, quality, and operating specifications are met.
• Direct customer’s personnel during plant machinery installations and integrations, as well as servicing (repair and/or troubleshooting).
• Function as a technical resource for Sales Representatives and the Engineering Design team to address and resolve inquiries and problems related to installation/integration or repair.
• Review customers’ parts inventory, advise customers of necessary parts that should be included in customer stock.
• Support Aftermarket team by receiving and responding to customer technical inquiries.
• Prepare trip reports that update the company on status and condition of installed equipment and additional equipment/parts opportunities.

• 4+ years of technical support experience for an electromechanical product/system, preferably with formal technical training.
• Electromechanical experience and PLC programming skills are a plus.
• Ability to accurately use a variety of precision measuring instruments.
• Proven ability to read and understand complex engineering designs, including wiring schematics.
• Strong written and verbal communication skills.
• Problem‑solving ability with strong independent judgment skills.
• Ability to travel domestically and internationally up to 75%.

Hourly Rate Range: $30.00 – $48.00.

Benefits include comprehensive medical, dental, and vision programs, life and disability insurance, paid time off, a retirement savings plan with company match, wellness program, and eligibility for benefits on the first day of employment.

In addition, opportunities for professional growth, a supportive work environment, and a company culture that values initiative and innovation.

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.