Specialist - Quality Assurance and Training

Job Title:

Quality Assurance/Training Specialist

Wage/Hour Status:
Non-exempt/ At-Will

Reports To:

Lead Assistant Custodial Supervisor

Pay Grade: 307/240 days

Dept. /School:
Custodial Services

Date Revised:
August 2024

Primary

Purpose:

Develop, implement, and oversee quality assurance protocols and training for custodial

services, conduct inspections and ensure compliance with regulatory standards.

Qualifications:

Education/Certification:

High school diploma or GED certificate

Special Knowledge/

Skills:

Ability to read, understand, and follow written instructions for cleaning, maintenance,

and safety procedures

Ability to operate cleaning equipment and properly handle cleaning supplies

Ability to lift heavy equipment

Strong understanding of cleanliness, hygiene and safety standards applicable to

educational institutions

Excellent analytical skills with the ability to identify issues, analyze data, and implement

solutions

Effective communication skills, both verbal and written, with the ability to interact with

diverse stakeholders in a positive and efficient manner

Proficiency in using computer applications and software for documentation and reporting

Ability to work independently, prioritize tasks, and manage time effectively.

Experience:

Previous experience in quality assurance, facility management preferred, or 2 years

custodial services.

Major

Responsibilities and Duties:

1. Develop and implement comprehensive quality assurance protocols and procedures to

ensure cleanliness, hygiene, and safety standards are consistently met.

2. Accepts a change of assignment on a temporary or permanent basis at the request of the

custodial services coordinator or supervisor.

3. Conduct regular inspections of school facilities including classrooms, corridors, and

outside areas.

4. Assess cleanliness levels and identify areas of improvement.

5. Demonstrates ability to work with others in a positive, productive manner.

6. Inspects and maintains fire extinguishers in the buildings on a monthly basis.

7. Ensure compliance with health and safety regulations, school policies, and industry

standards related to custodial services.

8. Maintain detailed records of inspection corrective actions taken, and ongoing compliance

efforts.

9. Generate reports and provide regular updates to management on quality assurance

activities and performance metrics.

10. Provide training and guidance to custodial staff on quality assurance protocols, best

practices, and compliance requirements.

11. Offer ongoing support and reinforcement to ensure adherence to standards.

12. Identify root causes of quality issues and collaborate with relevant stakeholders to

implement corrective and preventative actions.

13. Address any concerns of complaints related to cleanliness and hygiene promptly and

effectively.

14. Drive continuous improvement initiatives by analyzing data, soliciting feedback, and

implementing process enhancements to optimize efficiency and effectiveness.

15. Foster effective communication and collaboration with custodial staff, school

administrators, faculty and other stakeholders to promote a culture of quality and

accountability.

16. Perform other duties as assigned.

17. Requires flexibility in working hours to accommodate inspections or trainings during

non-standard hours or weekends, especially during special events or emergencies.

Supervisory Responsibilities:

* Lead custodians

* Custodians

Equipment Used:

Buffer, wet and dry vacuums, mops, brooms, and any other equipment associated with

custodial trade.

Working Conditions:

Tobacco Free

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress. People intensive. Frequent interruptions.

Continuous standing, stooping, walking, climbing stairs / ladders, bending, pushing and

pulling, grasping, squeezing, twisting, reaching (including overhead), must be able to lift

and carry items weighing up to 75 pounds. Working indoors, outdoors, in extreme

temperatures including hot and cold temperature swings, inclement weather, works with

chemicals, exposure to dust, and slippery or uneven walking surfaces. Will work within

the school premises, conducting inspections and collaborating with custodial staff and

other stakeholders.

Note:

This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties,

requirements, efforts, functions or working conditions associated with the job. This job

description is not a contract of employment or a promise or guarantee of any specific terms or

conditions of employment. The school district may add to, modify or delete any aspect of this

job (or the position itself) at any time as it deems advisable.

ACKNOWLEDGMENT

I have received a copy of this job description. I have read and understand the foregoing statements

described in the primary purpose, major responsibilities, and working conditions for this position as

outlined above.