Automotive Mobile Diagnostic Technician

• Applies technical knowledge to assist customers
• Answers inbound and outbound phone calls in support of Autel scanning unit
• Answers technical questions relating to the scanning procedures of the Autel unit
• Conducts research to understand, explain, and resolve technology issues on the vehicle.

• 2+ years of prior experience as a Diagnostic technician required; I-CAR & ASE certifications preferred
• Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
• Must be able to pass all pre-employment screenings including background checks
• Minimum age requirement of 21+ years.
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers.

Demonstrates expertise in diagnostic procedures and customer service, with a strong ability to communicate technical information effectively. Proficient in utilizing Autel scanning units and conducting thorough research to resolve vehicle technology issues.

• Diagnostic Technician Experience
• I-CAR Certification
• ASE Certification
• Customer Service Skills
• Technical Communication

• Autel Scanning Unit Knowledge
• Technical Problem Solving
• Research Skills
• Vehicle Technology Understanding

• Effective Verbal Communication
• Effective Written Communication
• Adaptability
• Personable Customer Service

• I-CAR Certification
• ASE Certification

• Automotive Technology
• Vehicle Diagnostics
• Technical Support

• Diagnostic Tools
• Automotive Scanning Equipment