Operations Supervisor

The Physical Security Installation Supervisor is a hybrid operations leadership and senior technical role. This position supervises assigned field personnel and installation activity while serving as the technical escalation point for complex CCTV, access control, and intrusion detection projects. The role partners closely with project managers, foremen, technicians, solutions architects, customers, and other stakeholders to deliver safe, high-quality installations that meet design intent, schedule, budget, manufacturer requirements, and customer expectations.

The successful candidate is equally comfortable leading people, coordinating field execution, reviewing drawings and submittals, programming enterprise security platforms, troubleshooting networked systems, and mentoring technicians through challenging installations and commissioning activities.

• Supervise assigned foremen, lead technicians, and field technicians, including scheduling, workload coordination, performance management, coaching, and career development.
• Conduct documented quarterly performance and development conversations with assigned teammates and provide ongoing technical mentorship.
• Coordinate with operations scheduling and project management to assign the appropriate labor, skills, equipment, and materials to each project.
• Serve as the primary bridge between project managers and field project leads, resolving installation constraints, personnel concerns, technical conflicts, and customer-impacting issues.
• Support project planning by validating manpower needs, installation sequencing, level of effort, site readiness, and execution risks before and during deployment.
• Drive consistent use of company daily and weekly project reporting processes, field productivity tracking, and forward-looking planning.
• Help field leaders understand labor-category budgets, productivity expectations, cost impacts, and the actions required to protect project margin.

• Provide advanced technical support to field teams in project-site and lab environments for CCTV, access control, and intrusion detection systems.
• Configure, program, integrate, test, and commission security software, servers, databases, controllers, networked appliances, cameras, readers, and other endpoint devices.
• Lead troubleshooting and root-cause analysis for complex hardware, software, database, communication, and network issues; document corrective actions and lessons learned.
• Review blueprints, specifications, product data, submittals, as-built documentation, and system designs; identify conflicts and recommend practical remediation before they affect schedule or quality.
• Assist with database maintenance, backups, migrations, system expansions, software upgrades, and technology refresh projects.
• Provide field-driven feedback to solutions architects and engineering teams regarding product performance, constructability, programming requirements, and design improvements.
• Train technicians and end users on system operation, advanced features, testing procedures, troubleshooting methods, and turnover requirements.

• Conduct and document project QA/QC inspections, functional testing, commissioning reviews, and punch-list verification.
• Ensure installations comply with approved drawings, specifications, manufacturer requirements, customer standards, company procedures, applicable codes, and industry best practices.
• Verify compliance with company, OSHA, customer, and site-specific safety plans; intervene promptly when unsafe conditions or practices are identified.
• Communicate outstanding issues, schedule risks, punch-list items, change conditions, and…