Facilities Account Manager

Job Title

Facilities Account Manager

The Facilities Account Manager is responsible for the overall management, coordination, and delivery of integrated facility services for a commercial property or portfolio. Serving as the primary point of contact for the client, this role is accountable for ensuring exceptional service delivery, operational excellence, financial performance, and occupant satisfaction.

The Facilities Account Manager provides direct oversight of maintenance engineering operations, janitorial services, vendors, and contractors while ensuring all building systems operate safely, efficiently, and reliably. This role works closely with client stakeholders to align facility services with business objectives and is responsible for developing high-performing teams, maintaining regulatory compliance, and driving continuous improvement initiatives.

• Serve as the primary point of contact for all client facility-related matters.
• Develop and maintain strong client relationships through regular communication, performance reviews, and proactive issue resolution.
• Understand client goals and ensure facility services support operational and business objectives.
• Lead client meetings, provide KPI reporting, and manage service level agreement (SLA) performance.
• Ensure a high level of customer satisfaction and occupant experience.

• Direct the day-to-day operations of all facility services within the assigned property or portfolio.
• Oversee integrated services including:
  Maintenance and engineering operations (Local 99)
• Janitorial and custodial services (Local 32BJ)
• Grounds and exterior services
• Vendor or contractor management
• Workplace and support services
• Ensure facilities are maintained in a safe, compliant, and efficient manner.
• Monitor operational performance, identify trends, and implement continuous improvement initiatives.
• Maintain compliance with client standards and contractual requirements.

• Provide leadership and oversight to Chief Engineers, Building Engineers, Maintenance Technicians, and service providers.
• Ensure effective operation and maintenance of HVAC, electrical, plumbing, life safety, and building automation systems.
• Oversee preventive and predictive maintenance programs to maximize asset reliability and reduce downtime.
• Review maintenance performance metrics and drive operational efficiencies.
• Support troubleshooting efforts, root cause analysis, and corrective action planning for critical equipment and systems.
• Coordinate emergency response activities and support business continuity efforts.

• Manage janitorial and custodial operations to ensure facilities consistently meet cleanliness and appearance standards.
• Oversee janitorial staffing, schedules, quality inspections, and performance management.
• Ensure cleaning programs align with client expectations and contractual requirements.
• Conduct routine audits and implement quality improvement initiatives.
• Coordinate special cleaning projects and event support as required.

• Manage relationships with service providers, contractors, and vendors.
• Monitor vendor performance to ensure compliance with safety, quality, and contractual requirements.
• Review scopes of work, proposals, contracts, and service agreements.
• Conduct routine vendor evaluations and support procurement initiatives.
• Review and approve vendor invoices and service-related expenditures.

• Develop and manage operating budgets for facility services.
• Support account financial performance through forecasting, cost control, and variance reporting.
• Monitor labor, materials, utilities, and…