Warehouse Customer Service Associate

Job Summary

Job Summary: A Warehouse Quality Customer Care Associate is responsible for the inspection and proper handling of customer-ordered warehouse products to ensure proper quality standards by performing the following duties.

• Inspects and appropriately handles products that may be
• Assist sales groups regarding customer reported issues.
• Direct phone calls to appropriate departments and contacts, when needed.
• Assists with shipping and order processing.
• Answers emails, system messages, and phone calls.
• Review customer orders that include special
• Processes customer and vendor
• Troubleshoot outgoing customer shipments.
• Process reports ensuring all same day shipments and activities remain up to date.
• Update and maintain manufacturer certifications from various vendors.
• Comply with all applicable elements of the Company’s Quality Management System.
• Maintain a clean, safe, and organized work area.
• Comply with all Company Policies as defined in the Company’s Warehouse Orientation Packer (Heilind/DB Roberts).
• Work in a manner that promotes efficient handling and minimizes waste.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• To perform the position, you must be a US Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (i.e., Green Card Holder), Political Asylee, or Refugee.
• Computer
  
  Skills:
  
  Basic personal-computer skills; ability to deal with problems involving a few concrete variables in standardized situations.
• Language
  
  Skills:
  
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and
• Ability to speak effectively before groups of customers or employees of
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Reasoning Ability:
  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Customer Service:
  Responds to requests for service and assistance;
  Meets commitments.
• Oral Communication:
  Speaks clearly and persuasively in positive or negative situations;
  Listens and gets
• Written Communication:
  Writes clearly and informatively;
  Able to read and interpret written information.
• Teamwork:
  Balances team and individual responsibilities;
  Gives and welcomes
• Cost Consciousness:
  Conserves organizational
• Ethics:
  Treats people with respect;
  Keeps
• Organizational Support:
  Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports organization's goals and values.
• Judgement:
  Exhibits sound and accurate judgment;
  Makes timely
• Professionalism:
  Reacts well under pressure;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Quality:
  Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Monitors work to ensure quality.
• Quantity:
  Meets productivity standards;
  Completes work in timely manner;
  Strives to increase productivity;
  Works quickly.
• Safety and Security:
  Observes safety and security procedures;
  Determines appropriate action beyond guidelines;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly.
• Adaptability:
  Adapts to changes in the work environment;
  Able to deal with frequent changes, delays, or unexpected events.
• Attendance/Punctuality:
  Is consistently at work and on
• Dependability:
  Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Completes tasks on time or notifies appropriate person with an alternate plan.

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading.

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the…