Ag Service Technician - Waterloo

Position Specifics

Department:
Service

Reports to:

Service Manager or Service Location Manager
Revenue Generating:
Yes

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer‑owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

• Performs diagnostics and repairs on John Deere equipment and technology.
• Mentors Service Technician Trainees and Service Technicians.
• Conducts or supports customer clinics.
• Performs diagnostics and repairs in the field as required.
• Accountable for billable time and assigned work orders.
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
• May participate in Service EDUCATE training programs required for the development of skills and knowledge.
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Maintains current knowledge of John Deere and competitive products.

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred.
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the technician's specialty.
• Experience with the mechanical, electrical and hydraulic systems used in off‑road, construction, lawn, or heavy equipment.
• Experience operating vehicles, tools, and equipment for diagnostic purposes.
• Experience with basic computer functions; experience using Service ADVISOR or other computer‑based diagnostic repair tools preferred.
• Experience working cooperatively in a team environment.
• Experience communicating effectively verbally and in writing.
• Must have an adequate toolset to perform job responsibilities.
• High School Diploma, GED, or equivalent experience required;
  Associates degree preferred.
• Valid driver's license required; CDL (Commercial Driver's License) preferred.