Junior Operations Associate

Junior Fixed Operations Associate – Technician role is responsible for performing basic automotive repairs and service in accordance with store and factory standards. This individual utilizes their skills to learn how to diagnose and resolve the different sources of automotive problems swiftly and accurately. The Junior Fixed Operations Associate
- Technician works together with all Service personnel and management to ensure the satisfaction of our customers. Junior Fixed Operations Associate – Technician reports to the Service Manager.

Area of Responsibility

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards
• Diagnose cause of malfunction
• Complete all work according to the applicable safety requirements
• Work with supervisor/mentor to ride along on road-tests of vehicles to ensure quality of repair work
• Accurately record time spent on repairs, utilizing company time clocking procedures
• Document work performed on repair order and document test procedures/results
• Use shop tools, supplies and materials in a practical and economical manner
• Maintain an organized and clean workspace, completing a stall cleaning every day.
• Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.
• Participate in and utilize technical training as assigned by management
• Review the technical bulletins and other publications as assigned by management
• Constructively communicate with other dealership personnel as required to satisfy customer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
• Arrive at work, take breaks, and depart work at the times designated by management.

• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – ability to prioritize workload and manage one’s own time.
• Junior Fixed Operations Associate – Technician – No previous experience required. This is a non-driving role. Dealership and customer vehicles will not be driven.

• Integrity
  - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others
• Work Ethic
  - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
• Team Player
  - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Physical Demands:
Standing, walking over 2/3 of the time, sitting to 1/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 2/3 of time up to 50 pounds, safe driving based on current conditions and applicable laws.

Working Conditions:

Loud noise and exposure to outdoor…