Automotive Repair Specialist II

Position Overview

As an Auto Repair Specialist II, you play a vital role in ensuring every vehicle meets Car Max’s best‑class quality standards. This position is key to delivering a seamless and trustworthy experience for our customers. You’ll perform mechanical and cosmetic repairs on customer and internal vehicles following the Car Max Certified Quality Inspection Process and Retail Repair Process. In addition, you’ll manage customer interactions during repairs, maintain parts inventory, and ensure proper use of Car Max tools and equipment—all while supporting store operations with integrity and precision.

• Perform advanced mechanical repairs, including engine performance, drivability, and electrical systems.
• Diagnose and repair brake systems, steering, suspension, complete 4‑wheel alignments, and service heating and air conditioning systems to ensure optimal performance.
• Inspect vehicles to meet Car Max Quality Standards and maintain shop cleanliness per 5S principles.
• Consult with customers on repair needs, explain services performed, and ensure clear communication.
• Review and close repair orders accurately, including labor, parts, and billing documentation.
• Manage parts inventory, receive shipments, and maintain proper stocking levels to support efficiency.
• Follow Car Max Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

• Completion of New Associate Orientation Training – Operations and Kronos Training for Hourly Associates.
• Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2).
• Ability to read, interpret, and record data accurately.
• Capable of performing multiple tasks in a fast‑paced, high‑energy environment.
• Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; requires flexibility to work nights, weekends, and holidays, and adherence to Car Max uniform standards.
• Strong interpersonal, communication, and customer service skills, including active listening and professional phone etiquette.

Hourly Rate: $38.40 – $57.60

• Paid sick time: up to 48 hours per year accrued on a per‑pay period basis.
• Paid vacation time: between 80 hours and 200 hours per year after a 90‑day waiting period, depending on continuous service.
• 6 paid scheduled holidays per year plus 1 floating holiday; holiday premium pay if you work on a holiday due to business need.
• Full‑time salaried associates: paid time away with no specified limit for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.

Car Max is an equal‑opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant’s request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.