WF Parks Facility Specialist - Arena

FULL PAY RANGE: $49,727 - $64,870

HIRING RANGE: $49,727 - $57,299

JOB TITLE:
Facility Specialist - VMA

DEPARTMENT:
Operations

REPORTS TO:
Facility Supervisor

FLSA CLASSIFICATION:
Non-Exempt

JOB PURPOSE: Under supervision of the Facility Supervisor, the Facility Specialist provides a variety of skilled work in the maintenance and support of Park District indoor facilities and related property grounds.

ACCOUNTABILITIES:

• Facility Operation and Maintenance – 50%
• Community Relations – 20%
• Events Assistance – 15%
• Safety – 10%

RESPONSIBILITIES:

• Operate and maintain arena facilities to include grounds, ice maintenance and grooming, structures, equipment, ice resurfacer, compressors, etc.
• Repair building and appurtenances as required. Perform custodial duties as required and as assigned.
• Coordinate, supervise and assign work to shift leader and part-time arena staff.
• Supervise Park District special events, ice shows, high school hockey, tournaments, public skating, dry floor rentals and activities, etc.
• Works and performs duties without supervision or direction, plan and execute daily activities to achieve goals.
• Carry out special projects assigned by Facility Supervisor.
• Gives awareness to Facility Supervisor of matters related to responsibilities.
• Assist with supervision and training of part time employees.
• Ability to work and communicate effectively with all user groups. Respond to customer complaints.
• Ability to communicate ideas, recommendations, instructions and explanations clearly, orally or in writing.
• Ability to plan and promote maximum usage of arena and facilitate the goal of remaining financially self-sustaining.
• Operate Ice Resurfacer and edger; perform general maintenance of ice surface and hockey boards.
• Ability to operate and troubleshoot a variety of technical equipment such including score boards, public address video & audio equipment, power point and other technical equipment.
• Follow, support and uphold the West Fargo Park District’s Standards and Expectations for Employee Excellence.
• Perform other duties and assume other responsibilities as are apparent or delegated and carry out special projects assigned by Facility Supervisor.

• Open & close facility on time and according to schedule. Nights and Weekends are required with this position.
• Provide outstanding customer service by responding to all public feedback with courtesy. Answer questions/calls from patrons with knowledge as to facility operation, events and schedule.
• Assist the Park District in event preparation and tear down.
• Ensure schedules are up to date and correspond with the locker room assignments. Set-up for facility dryland events /hockey/daily classes.
• Create and follow up on daily work list. Oversee and address complete cleanliness of facility and grounds.
• Identify facility issues and improvements and report any issues or concerns to supervisor.
• Perform custodial and general facility equipment maintenance duties ongoing as assigned.
• Ice rink maintenance including install and teardown, cleaning, monitoring, patching, edging and daily ice care Perform routine cleaning/maintenance of boards and glass.
• Ice Resurfacer Maintenance and Care - operate and maintain the mechanics of the machine, blades, oil, filters, fuel, and report any problems immediately.
• Maintain the interior and exterior snow, ice, weeds and trash.
• Attend ice maintenance, ice resurfacer, safety and equipment trainings.
• Train part time staff and identify and create work lists for part time employees.
• Monitor patron count in the facility as not to exceed occupancy.
• Prepare, monitor and cleanup of party rooms/turf for birthdays check in with rentals.
• Provide safe conditions for employees and patrons. Immediately report issues, emergencies, suspicious activity to the authorities.
• Facility concessions:
  Ordering and organizing supplies & inventory, deposits & change, maintaining equipment & hiring and supervising part time employees according to the facility schedule.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Ability to create and maintain effective working relationships with peer, superiors and other City departments, subordinates, vendors, contractors, external…