Service Manager (Residential

Position Purpose

The Service Manager is responsible for directing building maintenance operations and maintaining the buildings’ mechanical systems according to CIM Group’s operating and safety standards. This position will, under the direction of the Property Manager, identify all building equipment systems and create a preventive maintenance program for each building, supervise turnover work and seek to complete as much of the unit repairs in house as possible.

• Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance technicians or third‑party vendors to complete the necessary preventive maintenance work as scheduled or budgeted.
• Oversee the maintenance team’s efforts in completing each building’s preventive maintenance schedule which will include inspecting HVAC, refrigerator, sinks, washer/dryers, and others as directed by the Property Manager.
• Work closely with the Property Manager in completing common area and/or exterior preventive maintenance such as roofs, exterior doors, windows, drain lines and others as directed by the Property Manager.
• Closely track, monitor and follow up on residents’ work orders and schedule work using a third‑party vendor with Property Manager’s approval for work that cannot be completed by the CIM maintenance team.
• Adhere to the approved operating budget for all repair and maintenance expenses and provide operating cost estimates for budgeting purposes: turn over, plumbing, electrical, HVAC and boiler, building RM, and preventive maintenance work.
• Meet with the Assistant Property Manager weekly to ensure all work orders are responded to within 24 hours; maintain a binder with tabs for each unit, including ground floor and management office, and print out each tenant work order.
• Control inventory of all appliances, tools, supplies and equipment related to repairs and maintenance.
• Direct maintenance operations for upkeep of apartment units by the minimum repair standards, including doors re‑key, hang, paint and replace door and test door closings; attach window blinds, hang furniture; replace appliances filters, check drain lines and pans; HVAC replace filters, wet‑vac condensation pans, verify thermostat settings; plumbing snake and clear blockages up to 25 feet; replace electrical sockets, switches, bulbs and check breakers;
  
  flooring re‑attach thresholds, re‑tack carpet, and replace missing wood or tile flooring; walls repair drywall, mud, tape and paint or wallpaper; ceiling repair drywall, mud, tape and paint.
• Maintain engineering office with organized tools and supplies and maintain maintenance files as requested by the Property Manager and/or CIM standards.
• Identify appliances that need to be replaced and, with the Property Manager’s approval, ensure all appliances are properly disposed of and removed only with prior written approval.
• Maintain standards for doors, irrigation leaks, burnt‑out bulbs, central plant, windows Caulk, roofs, access devices, parking equipment under proper contracts.
• Manage the maintenance team members; manage third‑party vendors who maintain access equipment (elevators/escalators), central plant and other building equipment; ensure vendors sign in/out of the property and access roof and mechanical rooms; set performance goals for each member and review their performance on an ongoing basis.

• High school/GED or 3–5 years in a comparable position.
• At least three years of demonstrated experience working in apartment buildings’ maintenance and two years’ experience as a lead and/or maintenance supervisor.
• Valid state‑issued driver’s license.
• EPA certification Type I and II (as required).
• Proficiency with MS Office including Excel, Word, Outlook.
• Experience with HVAC, plumbing, and electrical system maintenance and repair.
• General maintenance experience such as carpentry, painting, drywall repairs, appliance maintenance and keying and/or replacing unit doors.

• Read and interpret documents such as new appliance maintenance manuals, company policies and procedures documents.
• Write correspondence and reports…