ServiceNow Engineer

Service Now Engineer

Location:

West Sacramento, CA  Months Contract Position

Job Description:

• Development and Customization
  • Design, develop and configure custom Service Now applications including Service Management (ITSM), Customer Service Management (CSM), Public Sector Digital Services (PSDS) and other modules as required.
  • Implement Service Now scripting (Business Rules, Client Scripts, Script includes, UI)
  • Create and optimize workflows, approval processes, and automation solutions using Workflow, Flow, and Playbooks.
  • Create and update taxonomy, widgets, and content in both ESC Pro and GSP Pro portals.
  • Implement and enhance Service Catalog items.
  • Develop automated notifications, escalations, and reports for improved operational efficiency.
  • Develop Automated Test Framework testing scripts for changes.
  • Conduct unit and integration testing on new or updated business process workflows.
  • Support system and user acceptance testing and provide defect resolution.
  • Develop release management documentation for each production change.
  • Create dashboards and reports per business requirements.
  • Troubleshoot and mitigate reported defects.
  • Provide level of effort estimates for new application development projects.
  • Provide data conversion, if needed.
  • Other work as assigned in the Service Now platform.
• Training
  • Develop training materials in an approved format for each implemented workflow including end-user documentation, presentation materials, scenarios and exercises, self-guided tutorials, and help tools.
  • Create Knowledge Base articles.
• Knowledge Transfer
  • Document configuration and implementation procedures and provide the documentation to the application administrators and developers.
  • Provide knowledge transfer sessions with the key ETS staff on the configuration and implementation of Service Now applications to ensure application administrators and developers can support the system.
  • Provide mentoring and guidance to Service Now system administrators and developers.
• Collaboration:
  
  Work closely with developers, testers, and end-users to ensure that designs are feasible and meet user needs, facilitating effective communication.

Required Skills:

• Minimum of five (5) years of experience in electronic data processing systems study, design, and programming.
• Minimum three (3) FTE years of the above experience must have been in a lead capacity.
• Bachelor's Degree in an IT-related or Engineering field.
• Experience developing workflows, dashboards, and reports in Service Now
• Experience in all aspects of current Service Now visual design standards and trends
• Experience in Service Now Automated Test Framework
• Service Now Certified System Administrator certification