Help Desk Technician

United Mechanicalisseekingadependableandcustomer-focused

Help Desk Techniciantojoinour ITteam.

Thisrolewillprovideday-to-daytechnicalsupportforemployeesacrossmultipleofficelocations,withprimaryresponsibilityforsupportingthe

Sacramentoofficewithtraveltotheother Bay Areaofficesasneeded .Theidealcandidatewillhavestrong Microsoft
365experience,excellenttroubleshootingandcommunicationskills,andtheabilitytoprovideprofessionalin-personandremotesupportinafast-paced environment.

Thispositionrequirestravelto Rohnert Park ,Alamedaand San Joseofficestoassistwithonsite ITsupport,equipment deployments,andinfrastructureneeds.

• Provide technical support for desktops, laptops, mobile devices(Appleand Android), printers, and related hardware and software.
• Support and administer Microsoft
  365 environments, including Outlook, Teams, SharePoint, One Drive, Exchange Online, and AzureAD/EntraID.
• Respond to help desk tickets, phone calls, and user support requests in a timely manner.
• Troubleshoot hardware, software, network connectivity, and Virtual Private Network(VPN) issues.
• Setup, configure, and deploy computers and peripherals for new and existing employees.
• Assist with onboarding and offboarding processes, including user provisioning and equipment management.
• Maintain inventory of IT equipment and software licenses.
• Support conference room technology and audiovisual systems.
• Document technical procedures, troubleshooting steps, and support activities.
• Coordinate with third-party vendors and service providers when necessary.

• 2+ years of experience in an IT Support role.
• Strong hands‑on experience with Microsoft
  365 administration and support.
• Experience supporting Windows
  10/11 environments.
• Familiarity with networking concepts including VPNs, Wi‑Fi, Transmission Control Protocol/Internet Protocol(TCP/IP), and printers.
• Excellent troubleshooting and problem‑solving skills.
• Strong customer service and communication abilities.
• Ability to prioritize tasks and manage multiple support requests.
• Valid driver’s license and reliable transportation for occasional travel between offices.

• Knowledge of endpoint management tools such as Intune.
• Experience with ticketing systems and remote support tools.
• Industry certifications such as CompTIAA+, Network+, or Microsoft certifications are a plus.
• Knowledge of Active Directory, AzureAD/EntraID, and user account management.

United Mechanicalisan Equal Opportunity Employerandembracesdiversityinouremployeepopulation .Weprovideequalopportunitytoallqualifiedapplicantsandemployeeswithoutregardtorace,color,religion,sex,sexual orientation,gender identity,national origin,age,disability,protectedveteranstatus,specialdisabledveteran,marital status,pregnancy,genetic information,oranyotherlegallyprotectedstatus.