Director Information Technology Operations

Director Information Technology Operations

Job Category: Information Technology

Requisition Number: DIREC
002306

The Director of Information Technology Operations is responsible for overseeing the company’s IT Department. Clark Pacific strives to be a technology leader, and the Director develops strategy and plans to implement innovative solutions leveraging AI or other tools to advance technology. This role leads the IT team, oversees infrastructure, cybersecurity, business systems, support services, data integration, and technology projects that enable reliable operations and business growth.

This position is a working manager role and is expected to both lead the team and directly participate in technical problem‑solving, system administration, vendor coordination, project delivery, and user support escalation. The Director partners with business leaders and department managers to deliver practical, secure, and scalable technology solutions.

Competitive Salary Range: $180,000 – $225,000 depending on experience

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

• Exercise a high level of professionalism and confidentiality when working with staff, projects, and proprietary information.

• Manage IT operations across support, infrastructure, cybersecurity, business systems, integrations, and data tools to ensure reliable service delivery.
• Lead, coach, and develop IT team members while also serving as an escalation resource for complex technical, systems, and business application issues.
• Define and execute the approved technology roadmap, including infrastructure improvements, system upgrades, cybersecurity initiatives, business system enhancements, reporting improvements, automation, and AI‑enabled capabilities.
• Work directly with business departments to understand operational needs, recommend practical technology solutions, and deliver improvements that increase reliability, efficiency, and user adoption.
• Maintain and improve cybersecurity practices, access controls, data protection, endpoint management, backup processes, and user awareness in coordination with company standards and outside partners.
• Support and evolve enterprise systems, integrations, reporting, and automation efforts to incorporate AI technology and improve data accuracy, operational visibility, and decision‑making.
• Evaluate new technologies, tools, and vendors; make recommendations based on business value, security, cost, scalability, and support requirements.
• Collaborate with manufacturing, engineering, field operations, and corporate departments to deliver standardized technology solutions across company locations.
• Manage technology vendors, service providers, and implementation partners to ensure timely delivery, issue resolution, and service quality.
• Support IT budget planning and manage assigned expenses, renewals, purchasing, licensing, and cost‑control activities.
• Monitor vendor performance, service levels, support response, and contract compliance; escape issues when needed.

• Lead technology adoption, training, communication, and change support for new or improved systems.
• Implement and maintain standards for applications, access control, cybersecurity, data quality, documentation, and responsible AI usage.
• Track service levels, project progress, system reliability, security risks, adoption, and user satisfaction; report status and risks to leadership as needed.

• Internal
  • IT team members
  • Department managers, senior managers, and directors
  • Operations, manufacturing, engineering, field, finance, HR, and corporate support teams
  • Senior leadership for status updates, budget input, escalation, and technology recommendations
• External
  • Software, hardware, telecom, security, and technology vendors
  • Implementation, consulting, managed service, and support partners

• Reliable IT service delivery, timely issue resolution, and high user satisfaction.
• Successful execution of assigned technology roadmap initiatives, projects, system upgrades, and business system…