IT Helpdesk Technician
Job in
West Sacramento, Yolo County, California, 95798, USA
Listed on 2026-08-22
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
- Provide onsite and remote customer support on computer and phone systems to internal and external users at all sites.
- Responds to calls placed to IT Helpdesk and Teams chats with promptness and professionalism
- Perform systems administration tasks including new user setup, email, imaging and deploying new computers, and setting up printers and phones
- Assists in the setup of projectors, laptops, and speaker phones for training and presentations
- Assists with hardware and OS installation
- Updates Help Desk ticketing system and document procedures
- Monitors the status of printers and computers
- Keeps an asset inventory of all network equipment
- Eager to learn and expand technical skills
- Collaborate with Electronic Health Record and Data teams in managing the system software.
- Performs other duties as assigned
- Associate degree in Information Technology or equivalent work experience and/or IT certifications preferred
- A minimum of 2 years’ experience providing Level 1 Desktop support in a Microsoft environment is required – a healthcare environment is preferred.
- Experience supporting Electronic Medical Record systems - Ochin Epic preferred
Demonstrates expertise in providing Level 1 Desktop Support within a Microsoft environment, with a focus on Electronic Medical Record systems. Proficient in systems administration tasks, customer support, and maintaining asset inventory.
Highest-signal resume keywords- Level 1 Desktop Support
- Microsoft Environment Experience
- Electronic Medical Record Systems
- Systems Administration
- Customer Support
- User Setup
- Email Configuration
- Hardware Installation
- OS Installation
- Help Desk Ticketing
- Asset Inventory Management
- Printer Monitoring
- Computer Imaging
- Technical Troubleshooting
- System Documentation
- Professionalism
- Collaboration
- Eagerness to Learn
- IT Certifications
- Associate Degree in Information Technology
- Healthcare Environment
- Ochin Epic
- Help Desk Software
- Electronic Health Record Systems
- Microsoft Office Suite
- Projectors
- Laptops
- Speaker Phones
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