Outside Parts & Service Representative

Introduction

At Western Truck Center, we are looking for talented people to join our team of the most passionate, driven and creative individuals in the industry. With Western Truck Center, you will be part of an inclusive organization where diversity, input, and contribution of your unique skills and experience are valued.

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

General Job Description

The Outside Parts & Service Representative is responsible for developing, managing, and growing customer relationships within an assigned territory to increase Dobbs Truck Group’s aftermarket parts and service business. This role promotes the full range of Dobbs Truck Group aftermarket solutions including parts, service repair, mobile service, and uptime support programs.

The Outside Parts & Service Sales Representative focuses on increasing market share, strengthening customer loyalty, and supporting customer uptime by identifying opportunities across mixed fleets and all-makes service capabilities. Through disciplined territory management, systematic selling practices, and close collaboration with internal teams, this role helps drive sustained parts and service revenue growth.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the role.

Territory Management and Customer Development

• Develop and manage an assigned territory to grow Dobbs Truck Group’s parts and service business with existing and prospective customers.
• Establish strong relationships with maintenance managers and purchasing contacts to understand operational needs and position Dobbs Truck Group as a trusted partner.
• Maintain a structured sales call cadence through in-person visits, phone communication, and digital engagement.
• Maintain accurate account records, sales activities, and opportunity tracking within company systems.
• Continuously evaluate territory potential and identify new customer opportunities to expand market penetration.

Systematic Selling and Account Growth

• Demonstrate strong systematic selling skills including pre-call planning, identifying customer needs, presenting solutions, and closing business opportunities.
• Develop account-specific sales strategies designed to increase share of wallet and long-term customer value.
• Analyze customer purchasing patterns, fleet composition, and service utilization to identify opportunities for increased parts and service sales.
• Monitor competitive activity and provide feedback to leadership regarding market conditions and pricing pressures.
• Work proactively to convert competitive accounts and expand Dobbs Truck Group’s presence in the market.

Parts and Service Sales

• Successfully learn and represent all Dobbs Truck Group aftermarket products and services, including but not limited to parts, service repair, mobile…