Administrative Coordinator - Outreach

Position Overview

Supports the Financial Aid outreach unit through a range of administrative duties, handling confidential information, providing excellent customer service, and coordinating outreach activities.

• Provide quality customer service to all callers and visitors to the office.
• Serve as point of contact for outreach presentation requests.
• Coordinate workshops, develop and make presentations on and off campus to groups regarding financial aid and scholarships.
• Secure locations and manage logistics for financial aid outreach events.
• Keep outreach requests calendared and up to date.
• Coordinate development, implementation and completion of special projects and procedures for outreach activities.
• Assist with financial aid problems in person, by phone and by email.
• Assist with outreach activities that involve recruitment, retention, and post‑graduation issues related to financial aid.
• Serve as a member of the financial literacy planning team.
• Provide financial aid and scholarship information to prospective and enrolled students and their families.
• Collaborate with Financial Aid Counselors on outreach planning.
• Assist with the social media presence for the office.
• Assist the Senior Administrative Coordinator with mentorship and training of work‑study students.
• Provide information on and refer students to university resources that can assist them.
• Perform other duties as assigned or requested.

• High school diploma or equivalent.
• Commitment to continuous learning and staying current with regulation and policy changes.
• Minimum two years of administrative/secretarial duties supporting a department, school, or program.
• General knowledge of standard office procedures.
• Knowledge of Federal Title IV programs, State of California Grants, and Scholarships.
• Familiarity with modern office methods and practices: filing systems, telephone and email etiquette, business forms, letter and report writing, proofreading, office equipment, and current English usage, spelling, grammar, and rhetoric.
• Ability to navigate student records on Banner, Nolij, and other federally related websites and portals.
• Ability to advise on financial aid policies and procedures.
• Ability to collect and analyze data.
• Exemplary communication skills (written and oral), evidenced by a background in preparing comprehensive reports and executive summaries.
• Basic knowledge of office machines, word processing, spreadsheets, email, and databases (Word, Excel, PowerPoint).

Staff Regular Salary range: $23.51 – $29.38 per hour. Salary commensurate with education and experience.

This position may not be eligible for visa sponsorship now or in the future.

Loyola Marymount University is an equal opportunity employer. The University does not discriminate on the basis of race, religious creed, color, national origin, ancestry, disability, gender identity, sexual orientation, age 40 or over, veteran status, or any other basis protected by federal, state, or local law.