Senior Coordinator of Academic Services, College of Business Administration

Position Overview

This position supports core academic and operational functions for the College of Business Administration, including daily management of the Undergraduate Programs and Student Engagement (UPSE) office, degree audits, graduation processing, curriculum updates, transfer and admissions verification. It maintains advising structures, manages student records and course exceptions, and ensures accuracy of undergraduate and graduate course schedules. The role collaborates with faculty, staff, and the Registrar’s Office to resolve academic and enrollment issues, provides data reporting, supports student engagement initiatives, and represents the college at events while contributing to special projects for the Dean’s Office.

• Manage daily operations of the Undergraduate Programs and Student Engagement (UPSE) office, including oversight of front desk services, office logistics, and shared spaces.
• Ensure consistent front desk coverage, respond to emails, answer calls, direct inquiries, and assist students with advising and student support resources.
• Oversee office administration, including opening/closing procedures, coordinating meetings and events, managing mail, packages, and deliveries.
• Maintain office readiness by monitoring and ordering supplies, tracking expenditures, supporting budget management, and ensuring common areas are clean, stocked, and organized.
• Review graduation applications and confirm student eligibility for degree completion; provide clear guidance for outstanding requirements.
• Process course substitutions and degree audit adjustments in accordance with CBA policies.
• Track all transfer equivalencies for CBA and coordinate the Transfer Course Review (TCR) process for all CBA students, domestic and study abroad.
• Verify external transfer applicants meet CBA admission standards, including completion of Calculus with a grade of B or higher.
• Assign academic advisees to advisors each term and maintain accurate advising rosters for faculty and staff advisors.
• Authorize course overrides as requested by faculty for Consent of Instructor, Special Approvals, Student Investment Fund, and Entrepreneurship.
• Track prerequisite compliance and coordinate with the Registrar’s Office to drop ineligible students and communicate updates directly with affected students.
• Approve Change of Major petitions for internal transfers or transitions within the CBA.
• Generate and analyze statistical reports for the College of Business Administration using university‑approved databases.
• Serve as the primary contact for internal transfer inquiries and advise prospective CBA students on requirements and transfer timelines.
• Advise Business Administration minor students and oversee the application process and acceptances into the minor.
• Compile annual bulletin revisions in partnership with the Assistant and/or Associate Dean(s) and submit approved changes to the Registrar’s Office.
• Review and validate the CBA’s semester course schedule for undergraduate and graduate programs within university scheduling systems.
• Collaborate with faculty to resolve questions regarding student records, academic holds, degree audit exceptions, and other related advising issues.
• Assist with coordinating and maintaining the Suitable platform on behalf of the College, entering events, processing approvals, cleaning data sets, and generating workflows for CBA Advantage.
• Represent the Undergraduate Programs & Student Engagement Office at various LMU events.
• Execute special projects as assigned by the Assistant and/or Associate Dean(s).

• Bachelor’s degree or equivalent experience; master’s degree in business or counseling is preferred.
• Minimum three years of experience in an academic program office or a service‑oriented role involving complex processes.
• Familiarity with the Office of the Registrar functions or related area desirable but not required.
• Knowledge in recruiting, marketing, social media, higher education curriculum, course sequences, admissions requirements, graduation requirements, and university resources.
• Ability to multi‑task, plan, organize, prioritize, and delegate daily work under deadlines; strong…