Service Development Specialist

Description

Service Development Specialist is a trusted advisor for the Strategic Accounts Manager Team and customer base. They work to optimize the customer experience and maintains a comprehensive understanding of Ritchie Bros. offerings, systems, and processes while enabling sales growth through the creation, enhancement, and execution of business processes.

• Bachelors degree strongly preferred
• Relevant work experience 0-2 years:
• High-profile customer engagement
• Sales effectiveness
• Project management
• Understanding of legally binding contractual language and terminology.
• Advanced level understanding of MS Office and Adobe products:
  Import/export of data, mail merge
• Excel:
  Troubleshooting, conditional formatting, data referencing, charts, pivot tables, slicers, and advanced filtering. Dashboard creation. Protected workbooks. Formula creation (ie. vlookup, xlookup, sumifs, absolute referencing).
• PowerPoint: creation of presentations
• Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management SharePoint: navigation and functionality
• Teams: chat functions, calls, & meetings
• Professional office work environment
• comfort with AI assisted data analysis and using AI tools to automate workflows
• Travel requirement:
  Overnight, multiple modes of travel will be required up to 15% of the time

• Work closely with the Strategic Accounts Manager Team to retain relationships and build customer loyalty through an optimized customer experience.
• Identify and escape new revenue streams through the Ritchie Bros Service Matrix.
• Collaborate with the Product Development Teams and evaluate product enhancements and processes to maintain competitive advantages.
• Maintain a comprehensive understanding of Advanced Seller Services, including Rouse tools and RB Inspection Services, and ensuring all organizational/ operational tasks are completed according to company standards.
• Flexible and willing to perform other tasks as assigned

Pay is based on several factors including but not limited to education, work experience, certifications, geographical location, etc. This role also qualifies for up to 5% of their annual salary in an incentive performance bonus.

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system;
Smart Equip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers;
Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.