Site Supervisor Business Operations

Position Summary

Under general supervision, create and maintain a professional office environment while supporting the overall success of the LMU Children’s Center through enrollment management, facilities management, accounting, reporting, financial functions, customer service and community relations that will promote efficiency and support the daily operations for all services offered through the LMU Children’s Center. Serve as the primary liaison for the Children’s Center to the staff and families.

• Provide skilled administrative support to the department. Prepare confidential and non‑confidential letters, memoranda, e‑mail, and other documents. Handle highly sensitive and/or urgent information with diplomacy; maintain surroundings in a clean and professional manner. Support front desk operations as needed.
• Assist in accreditation, licensing, calendar development, parent and staff communications, and edit and proofread documents such as the Newsletter, General Assessments, etc.
• Facilitate the processing of tuition fees ensuring timely deposit, appropriate receipts, and tracking of parent accounts. Perform monthly reconciliation of tuition and other payments between Line Leader and Workday. Monitor past‑due balances and follow proper collection procedures.
• Monitor spending, reconcile expenses for all accounts, and produce quarterly financial reports for the Children’s Center Director. Produce quarterly profit and loss statements. Maintain P‑Card credit card applications and reconcile with online charges and monthly statements of the Children’s Center. Properly code/charge and approve all invoices for submitting to the Controller’s Office to either be paid by check or charged to a P‑Card.
  
  Resolve invoice and payment problems. Process and record payments (cash, check, debit, etc.). Analyze accounts and make adjustments as necessary.
• Negotiate, finalize, and maintain contracts and agreements including payment plans for the Children’s Center with vendors, equipment maintenance companies, parents and other service providers. Serve as the primary liaison with the Controller’s Office.
• Hire, supervise, train, and coordinate schedules of work‑study students. Process student work awards in coordination with financial aid and Student Employment Services. Review student timecards for accuracy and approve; track weekly/semester/yearly accumulations of student hours and compare/contrast with student worker budget allocations. Bring discrepancies to the attention of the Director and Associate Director.
• At the direction of the Associate Director, assist with the management of the enrollment process (including processing applications, making enrollment calls, and managing the waitlist).
• Assist Director and Associate Director with other special projects, which could include research related to the Children’s Center operations, programming, compliance, and other activities.
• Provide fundraising support to the Director through communication, campaigns, and other fundraising activities (including fundraising event coordination).
• Perform other duties as assigned or requested such as covering in the classrooms on an ongoing basis.

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

• Typically a Bachelor’s Degree or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
• Minimum 3 years general office experience with emphasis on customer service and direct responsibility for problem solving or facilitating customer inquiries. Some general accounting or accounts payable/receivable experience.
• Manage multiple conflicting priorities.
• Communicate information in a way that encourages response to questions from clients, customers, and the general public. Interpret a variety of instructions provided both orally and in written form.
• Ability to analyze, manage, multi‑task,…