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CX Insights & Operations Analyst
Job in
Westchester, Cook County, Illinois, 60154, USA
Listed on 2026-07-29
Listing for:
Follett Higher Education
Full Time
position Listed on 2026-07-29
Job specializations:
-
Business
Data Analyst, Business Analyst
Job Description & How to Apply Below
Follett Higher Education, Westchester, IL, is seeking a Customer Experience Analyst to monitor and analyze customer interactions across retail and service channels. The role focuses on feedback trends, KPIs, dashboards, and reporting to drive improvements in service and satisfaction.
The ideal candidate will combine strong analytical能力 with organizational and communication skills, collaborating with operations, ecommerce, retail, and technology teams to implement process improvements and
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