Customer Service Representative

Serve as the primary point of contact for customers, resolving inquiries with accuracy and professionalism

Process orders, quotations, and service requests while ensuring timely follow-up and delivery coordination

Collaborate with sales, logistics, and operations teams to meet customer needs and resolve issues

Maintain accurate customer data, order details, and communication records in internal systems

Proactively identify opportunities to improve service levels and enhance customer satisfaction

Strong communication and relationship-building skills with a customer-first mindset

Proven ability to manage multiple priorities, solve problems, and make sound decisions

High attention to detail with accuracy in order processing and documentation

Proficiency with business systems (e.g., CRM/ERP) and Microsoft Office tools

Adaptability and teamwork, with the ability to work effectively across functions

This role operates in a professional office environment with frequent interaction across departments and customers. The position may require extended periods of computer work and communication via phone and email.

• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled