Customer Service Representative

Customer Service Representative Zum Hauptinhalt springen#Customer Service Representative page is loaded## Customer Service Representative Bewerbenlocations:
Westchester, ILtime type:
Vollzeitposted on:
Heute ausgeschriebenjob requisition :
JRLine of Business:
Service & Support
** About Us
** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
** What You'll Be Doing
*** Serve as the primary point of contact for customers, resolving inquiries with accuracy and professionalism
* Process orders, quotations, and service requests while ensuring timely follow-up and delivery coordination
* Collaborate with sales, logistics, and operations teams to meet customer needs and resolve issues
* Maintain accurate customer data, order details, and communication records in internal systems
* Proactively identify opportunities to improve service levels and enhance customer satisfaction
** What Are We Looking For
*** Strong communication and relationship-building skills with a customer-first mindset
* Proven ability to manage multiple priorities, solve problems, and make sound decisions
* High attention to detail with accuracy in order processing and documentation
* Proficiency with business systems (e.g., CRM/ERP) and Microsoft Office tools
* Adaptability and teamwork, with the ability to work effectively across functions
** Work Environment
** This role operates in a professional office environment with frequent interaction across departments and customers. The position may require extended periods of computer work and communication via phone and email.
** What We Offer
*** Competitive base salary
* 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
* Highly competitive benefits programs, including:
+ Medical, Dental, and Vision along with Prescription Drug Benefits  + Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)  + AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance  + Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled
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