Title Specialist

Job Description

The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling required documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to act as a state processing authority, the Title Specialist may also work within those state systems.

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and prepare them for sale.
• Stay current on title regulations by learning and maintaining knowledge of state and salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external and internal partners.
• Offer customer support services through the mail, email, telephone, and direct personal contact.
• Review and enter title work for all customers.
• Complete applications to transfer title ownership.
• Enter information from state-received titles into the IAA operating system.
• Respond to customer questions, complaints, and requests.
• Resolve problems encountered in the effort to transfer title ownership.
• Perform word‑processing, filing, and related clerical duties.
• Follow well‑established procedures under close direction of a supervisor.
• Assist with other office functions as needed.
• Immediately report all violations of company policy to a supervisor or manager.
• Protect and preserve confidential customer information and adhere to state and company records‑retention policies and procedures.
• Develop employees as part of a progression plan.
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control.
• Perform other duties as assigned by management.

• 1–2 years of state/national title processing experience.
• 2–3 years of experience with title and salvage title requirements.
• Experience maintaining customer databases.
• Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to work in a typical field office environment.