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Customer Experience Analytics & Ops Specialist
Job in
Westchester, Cook County, Illinois, 60154, USA
Listed on 2026-07-27
Listing for:
Follett Corporation
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
Data Analyst, Ecommerce -
Business
Data Analyst, Ecommerce
Job Description & How to Apply Below
Follett Corporation in Westchester, IL seeks a Customer Experience Ops & Insight Analyst to monitor and enhance customer experience across store, online, and delivery channels. You will analyze tickets, feedback trends, and CX metrics to identify issues and drive improvements.
The role focuses on developing KPIs, dashboards, and executive reporting, partnering with operations, ecommerce, and technology teams to implement data-driven customer experience initiatives and standards.
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