Associate Director, Alumni and Family Engagement

Promote and enhance Loyola Marymount University and build and enhance the relationships with our alumni and families. Reporting to the Executive Director of Alumni and Family Engagement, this position will oversee and develop a systematic process for the identification, cultivation, engagement, and stewardship of alumni and families. It will work to build and maintain alumni and family affinity engagement with the university by leveraging off‑campus and on‑campus events produced by the Alumni and Family Engagement Office and campus partners.

The role will evaluate processes and programs to develop a pipeline of leaders and donors, champion continuous improvement, and support the refinement of departmental processes to advance the University’s mission and engagement objectives.

• Lead, manage, and evaluate the performance of two Assistant Directors. (20%)
• Serve as the project manager for a portfolio of small‑ and large‑scale events and programs that engage alumni and family constituents—building affinity, identifying and developing volunteer leaders, and securing support for LMU—while establishing, implementing, and maintaining professional standards, processes, and procedures to ensure successful delivery aligned with the university’s brand and reputation. (40%)
• Develop and manage a comprehensive pipeline for advancement by creating and overseeing programs and strategic plans that foster alumni, family, and student engagement, while identifying, qualifying, and cultivating alumni and parent prospects and donors. Collaborate closely with development colleagues and partners across campus to track prospective and engaged volunteers and create meaningful opportunities to deepen their connection and involvement with the university.
  
  (20%)
• Assist with the management of the department’s day‑to‑day operations, including activity reports, database updates, research reports, volunteer tracking and outcomes, and adherence to daily office procedures and policies, and forecast and manage budgets for programs overseen. (10%)
• In collaboration with the entire AFE team, determine the most effective means to score and report on alumni and family engagement, establish metrics, and provide assessments and analysis on a regular basis. Establish and meet annual qualitative and quantitative goals to increase involvement of donors and volunteers and ensure accuracy of data and adherence to donor integrity practices. (5%)
• Perform other duties as assigned in support of the Executive Director of Alumni and Family Engagement and the University Advancement division. (5%)

• Exhibit behavior that supports the mission, vision, and values of the university.
• Promote and support an environment of diversity and inclusion.
• Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.
• Demonstrate a commitment to outstanding customer service.

• Typical bachelor’s degree in a related field or equivalent experience.
• Minimum of 3 years in management with strong managerial experience in progressively responsible positions, preferably in higher education.
• Ability to perform complex and concurrent tasks requiring independent judgment, speed, and accuracy.
• Diplomacy balanced with assertiveness in supervising a diverse staff.
• Work under constant deadlines and maintain a detail‑oriented approach to each task.
• Highly developed organizational and leadership skills, including proficiency in planning, prioritizing, and maintaining confidential information.
• Exemplary communication skills (written and oral) with rapid and accurate typing, and the ability to proofread.
• Knowledge of, and competence with, web‑based and application‑based work.
• Demonstrated computer competency and strong working knowledge of Word, Excel, PowerPoint and Outlook.
• Knowledge of CRM systems desired; ability to learn new systems.

• Some evening and weekend hours are required.
• Some travel may be required (approximately 10%).

Reasonable Expected Salary: $80,000 - $90,000 annually. Salary offer commensurate with education…