Service Technician

Birge & Held is committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

The Service Technician I is responsible for supporting the daily maintenance operations of an apartment community to ensure resident satisfaction, property functionality, and compliance with company standards. This role is essential to Birge & Held’s continued success and reports directly to the Operations Manager.

• Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.

• Inspect buildings and common areas to assess cleanliness, safety, and overall property condition.
• Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities.
• Complete all assigned work orders within 48 hours, unless an emergency requires immediate action.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Perform on‑site work to preserve and enhance asset appearance and functionality.

• Provide daily progress updates and communicate frequently with the operations team.
• Coordinate and complete tasks in alignment with broader departmental priorities.
• Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors.
• Assist in ensuring a positive resident experience through timely service and proactive maintenance.

• Maintain the cleanliness and safety of grounds and common areas.
• Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal.
• Oversee the day‑to‑day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

• Complete and submit required administrative documentation accurately and on time.
• Participate in the maintenance on‑call rotation to handle after‑hours emergencies.
• Perform other duties as assigned by the Service Manager.

• Formal technical training and/or equivalent job experience in heating and air conditioning, preferred.
• EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Working knowledge of OSHA standards and other environmental safety standards.
• Provide your own hand tools including power drills, impacts, and all non‑powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Above‑average oral communication skills.
• Must be self‑motivated, able to complete assigned tasks and negotiate competitive pricing of supplies and contracted work.
• Able to multi‑task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast‑paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.

• Maintain work‑life balance with a generous paid time‑off policy including up to 18 days of PTO per year, 12 full days and two half‑day holidays, a floating holiday, your birthday, and Veterans Day for military veterans.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year.
• Supportive leave benefits including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Monthly commission opportunities and…