Maintenance Supervisor

The Maintenance Supervisor directs the maintenance team in operating and maintaining equipment and facilities as part of the apartment community. The Maintenance Supervisor performs related job duties or assigns to direct reports or contractors under their supervision and guidance.

Responsibilities include maintenance and preventative maintenance, financial and inventory management, member satisfaction, compliance, safety, program documentation, and employee satisfaction and retention.

The Maintenance Supervisor sets and meets goals and key performance indicators (KPIs) focused on NOI, occupancy, timely and quality maintenance, compliance, safety inspections, inventory, data entry and reporting, member satisfaction, and customer service response time to maximize property performance and support to members.

Essential

Job Duties are performed in adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other duties may be assigned or coordinated with the Community Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Timely and Quality Maintenance Implement and schedule a preventative maintenance programs for property, buildings and units

Respond to and perform work as identified on work orders

Assign team to duties such as maintenance, repair, or renovation

Obtain bids from contractors; direct contracted projects to verify adherence to specifications

Recommend necessary non-routine maintenance repairs and property improvements

Perform electrical, HVAC, plumbing, appliance repair and general carpentry work Recognize the need for contracted labor for work beyond available skill level

Organize and assist in snow shoveling, plowing, de-icing and removal after hours and holidays

Participate in/schedule after hours 24 hour on-call maintenance service with ability to report to an emergency while on-call within 30 minutes

Assist team members on after-hour emergency calls

Member Satisfaction Support members to resolve issues, involve Community Manager for timely resolution

Interact with residents and coworkers in a courteous and professional manner

Staff Management Interview, hire, onboard, reward and hold team accountable, address and resolve issues

Coordinate with Community Manager to establish duties and evaluate staff performance

Train maintenance staff, providing employee development plans and training resources

Financial and Inventory Management Plan/administer building department budget; gain written approval for purchase beyond budget

Compile labor and material cost records for operating, building, Cap Ex; issue cost reports to CM Purchase maintenance supplies within the budgeted guidelines

Monitor pricing and performance of all vendors and contractors

Provide competitive bids when requested and help complete solicitation log for jobs over $2K Maintain and update required logbooks, forms, and parts and supplies inventory, keeping accurate records regarding materials used and inventory replacement needs

Ensure all capital improvements (large projects, appliances, carpet, etc.) are recorded in Yardi Safety Management Follow Emergency Procedures Plan for the property

Maintain appropriate MSDS sheets for all chemicals used on-site Understand Chemical Safety Instructions and the Materials Safety Data Sheets (MSDS)
Ensure all chemicals received and in stock have instructions and MSDS sheets. Maintain and replace any missing or needed MSDS reports in the MSDS manual

Inspect premises, shop, and tools for unsafe conditions and take corrective action promptly

Ensure community is clean, safe, sanitary and maintains excellent curb appeal

Participate in staff and safety meetings

High School diploma, GED, or 1 year certificate from college or technical school1-2 years related experience and/or training or equivalent combination of education/experience3-5 years of on-site multifamily maintenance experience preferred

Knowledge and experience in budgeting and property cost control3-5 years management/supervisory experience

Working knowledge of Order Processing Systems and Yardi Property Management software

HVAC/EPA 608…