HVAC Service Manager Hybrid

Description

East Weymouth, MA | Full-Time | Hybrid Leadership Role

Heartline Staffing is recruiting an HVAC Service Manager for a full-time leadership opportunity in East Weymouth, Massachusetts. This is a department-management position responsible for commercial HVAC service operations, technician leadership, client relationships, service delivery, and departmental financial performance.

IMPORTANT: This is a leadership role, not a field-service technician position. The HVAC Service Manager is not assigned service calls and is not dispatched to routine service work.

• Three days in the office
• One day in the field for ride-alongs, site walks, customer visits, and quality audits
• One day working from home
• Leadership on-call rotation approximately one week out of every five

• $140,000–$160,000 annual base salary range
• Quarterly performance bonus tied to service department results
• Annual bonus tied to company profitability
• Growth bonus tied to service department expansion

• Lead the commercial HVAC service technician group and overall service-delivery function.
• Direct technician scheduling, dispatch priorities, emergency service response, and workflow management.
• Manage departmental financial performance, including budget, labor utilization, gross margin, job costing, pricing, invoicing, and service KPIs.
• Serve as the senior technical resource for technicians and customers on complex commercial HVAC systems.
• Lead hiring, coaching, performance management, training, certification progression, and apprentice development.
• Maintain strong commercial client relationships and resolve escalated customer concerns.
• Ensure service operations meet company safety, quality, responsiveness, and profitability standards.

• Supervise, train, mentor, and develop commercial HVAC technicians and apprentices.
• Direct technician assignments based on capability, service priority, and customer needs.
• Coordinate technician scheduling, emergency repairs, equipment readiness, fleet condition, truck stock, and vendor needs.
• Conduct employee performance evaluations and support ongoing training and career development.
• Lead technician and apprentice hiring, including screening, interviewing, and final selection.
• Manage the apprentice development track and support license and certification progression.
• Review and approve estimates, proposals, and service agreements above established thresholds.
• Participate in customer meetings, walkthroughs, and contract discussions.
• Identify at-risk client accounts and lead corrective action.
• Manage department budget, labor utilization, gross margin, job costing, pricing accuracy, invoicing, and billing workflows.
• Monitor parts spend, truck stock, overtime, and subcontractor usage.
• Generate and analyze service KPIs and operational reports.
• Ensure compliance with OSHA, EPA, Massachusetts regulatory requirements, and company safety policies.
• Provide advanced troubleshooting direction for complex commercial HVAC systems.
• Lead root-cause analysis for repeat failures and oversee callback resolution.
• Review major system startups and commissioning for quality and completeness.

The service team works across commercial HVAC equipment including:

• Packaged rooftop units
• Split and ductless systems
• VRF and VRV systems
• Air-cooled and water-cooled chillers
• Cooling towers
• Boilers and hydronic systems
• Pumps and heat exchangers
• Air-handling units
• Makeup air and ventilation systems
• Electrical troubleshooting and control circuits
• VFD applications
• Gas-fired equipment and combustion analysis
• Light commercial refrigeration

• High school diploma or GED REQUIRED
• EPA Section 608 certification REQUIRED
• 8 or more years of commercial HVAC service experience REQUIRED
• Minimum 4 years of management experience directly responsible for a technician group REQUIRED
• Demonstrated ownership of a department or branch P&L REQUIRED
• Strong commercial HVAC diagnostics and troubleshooting background REQUIRED
• Valid driver's license with a clean driving record REQUIRED
• Experience with dispatching, CRM, and field-service platforms REQUIRED

• Associate degree, HVACR trade-school completion, or business coursework
• Massachusetts Refrigeration Technician license
• Massachusetts gas-fitting license
• OSHA 30 certification
• NATE certification
• Manufacturer-specific training
• Build Ops experience
• Jonas experience
• Experience integrating technicians following an acquisition or merger